A default was reported on a 4 plate solid hob purchased from Makro Cornubia and Defy Call Centre had sent a technician on the 06/05/2021 to view the hob. The technician advised my mum that he had to order a spare part and said it would take 4 to 5 days. I have not been updated by Makro or Defy and I had to keep calling in to get an update on the progress of the part being ordered.
I am not happy with the service from Makro and Defy as I am on day 15 of not using the hob.
Every time I had called in, I requested the consultants to escalate my frustrations but have not received any response or feedback. Please advise.
Thank you