CAPE GATE - lawnmover still under guarantee yet we need to PAY - Consumer Complaint for MAKRO - Head Office



SENDER
LAETISHA NEL
We bought a TRIMTECH lawnmover at Cape Gate MAKRO with a year guarantee.

We took the lawnmover back, as it is intermittent.
They took the lawnmover in for repairs, a day later, they called back saying that it would costs us R1200.oo to repair the lawnomver, EVEN THOUGH its still within the guarantee/waranty period.
They claim that the part that was damaged, is not covered.
This is not right.
What about the consumer protection act?
We complained, yet, no-one is assisting us.
Comment
COMPLAINT #13955 - Guarantee Or Warranty Issues
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