MAKRO - Head Office Complaints

There’s is a very racist manager at Montague gardens branched called Dennis,sold me bicycles that wanted to kill me and my kids ,when I went there to complain he told me there is nothing I can do about it I can go to the police

Our card number 10718627
we ordered from makro vaal 400 packets of 2.5kg white Illovo Sugar - we paid on the 26th February 2021 your document Q180292179 total of R 14 465.00
we paid directly into makro accounts paying extra for immediate clearance. Delivery of 400 x 12,5 KG arrived on the 2 March 2021 - ( WRONG SIZE) we requested the correct size or a refund - we were told to fill in a form for a refund. We submitted two weeks ago. So far we have sent the form at least 4 times, as well as our banking details 4 times etc - we find the service at MAKRO VAAL - Pathetic - no one returns your calls Gabriel Themba and Lehlohonolo Modise are incompetent and do not read their emails nor pay attention to detail it is so frustrating - Please can you just pay us back - we are a small business trying to survive. Makro holding on to our cash for more than 3 weeks is just insulting.
so far the excuses we have been given

1. we did not get the emails ( we have read receipts for this)
2. We sent you the old refund form - please fill in this new one ( 7 days later)
3. We don't have you bank letter ( we sent this 4 times) 1st time on the 3rd March 2021 ( read receipt available)
4. the bank letter is from last year please send updated one ( we did so last week already.)

Please have a look at our card number 10718627 and see how much we spend with yourselves to deserve this treatment.


To add insult no phones are almost never answered.

Regards

Vending Solutions
acco***@vendingsolutions.co.za
011 656 0550

I purchased a Dell laptop from the Cornubia store. It is currently not working. I have taken it to the store,the store said that it is covered by a 2 year warranty. I was asked to leave it at the store. They said that it will be ready in 21 days. After about 2 weeks I received a call from store to come to the store. When I got there, they said that it is not covered by the warranty. They then referred me to a computer shop for me to take it to for repairs(could be their friends shop? ). I did not take it there. I went and called the Makro head office complains number. They at the head office made certain that the warranty is 2 years and I must take it back to store. I went back to the store and spoke to the returns dep and they said that it is 100% not a 2 year warranty and that I must take it to some other store for repairs. I have also spoken to Mr Moonsamy who was in charge and he gave me some big story about buyer/supplier etc and said that it's not 2 year guarantee on the Dell Laptop. I have then went home and called the headoofice number again, they assured me that has a year guarantee and they will follow up instead of me running to the store again. After a week, I received no call. I called headoffice again......
After about 4 calls to the head office, I got a call from the guy who is in charge of the department at the store, he says that I must bring it in as it does have a 2 year warranty, but I must wait for 21 days for the laptop. He then tells me that after the inspection it might not be covered by the warranty.

How many people did they rob already just like they were doing to me.
Thanks

On the 20th of feb 2021 my husband and i went to get a few items at Makro. We always browse around and were in the technical division when my husband showed me a ink tank epson printer. I had bought him one from Macro in dec/jan L3156 and he suggested i get one for home.
We actually had 2 salesmen helping us to decide what brand i should buy. We were told about the cashback promotion that was on and explained that i should logon to the mcard website and register and follow the prompts from there. This was the reason why i chose the epson to the hp that i had my eye on. I was struggling to load the app and approached your helpdesk and they helped me to load it. i queried why the R500.00 cash back was not showing and they advised they would look into it. I get a call this morning from a young lady telling that unfortunately this will not apply as i only registered after i purchased the machine. Well that was a shock as of course i have never ever heard of a Mcard untill i purchased the machine. I have a macro card and i find this laughable that i would have loaded an app onto my phone incase i buy a printer which i was not even intending to buy. False advertising i call this. I am furious and am taking this machine back and will insist on a refund and buy the same printer from another supplier whom does not false advertise. Either you give your sales team a course on what to say and what not to say as the idea of having 500.00 to spend on my next purchase which would definitely have been a phone as i was looking into buying one. I am so so dissapointed in this. I have always bought from Macro and found them one of my favourite shops to buy most of our companies needs but this definitely has left a bad taste in my mouth. i spent in total R9524.00 at Macro that day and get told this. I will definitely be taking this further as i am mortified of the false advertising and will not be shopping there again. macro card no 23046340. i cannot scan the purchase slips via scanner so i will have to do it from the office. Im not sure how to use this one.

Contact makro on the 28/2/21,regarding fault on my television set. Was informed it is logged and will take between two to five days to resolve. Contacted call center on the 8/3/21 as I was still awaiting feedback. Received email 9/3/21 to say they sorry for the delayed response, and a technician will be out asap. Received a called on Wednesday from makro to say that the technician will be out on Thursday. Thursday morning I get informed that the technician is unavailable and Wil be out to my residence today Friday 12/3/21. Am still waiting and have not received any further communication from Makro.Totally disappointed with the after sales service and the communication from the service provider.

I went to Carnival Makro with my daughter and her friend today 11 March 2021 around 1h30pm...
The security lady at the door, had a big attitude with us, in front of other customers that was waiting in the queue to get sanitize, before entering the store...

The security lady told us, ) with a big attitude ) that we are not allowed in the store, because the girls had no shoes on, and Makro's policy states it....
First it was not proffesional, to make a big sceen about it, .... and now where in the whole store ( in or outdoor ) was any dress code sign boards regarding this matter... And thirdly NO grocery store tells the customers to wear, accept Makro ???...
I am not impress at all, this is bad customer service from Makro Carnival...,

I bought my son a PlayStation 4 in December just before Christmas and he was playing on for a month and a half and the hard drive was not pricking up anymore.

I took it back on the 1st of February and I was told it will take 21 working days to fix or be replaced it is 11/03/2021 and I did not receive a replacement or my money back.

I called in a few times people hang up the phone or tell me a someone will call back to explain what is happening but no phone calls.

I got through to someone from the repair department that told me the supplier is waiting on stock it will take another 31 working days, I dont believe this is in makro return policy at all.

I want to take this matter further and would like a refund ASAP.

I was walking in the horizontal aisles and as I stepped out into the vertical aisle a forklift mobile came racing at top speed and almost ran into me. I cannot imagine how seriously injured I would have been if I had stepped one second earlier.
Makro Germiston 12.pm
When I complained at the counter another elderly customer also said the same thing happen to him

The fidelity guard told me at Macro in Ottery Cape Town to rather shop else where and he has other work to do

We bought the lawnmover 24/09/2020 (warranty should still be in place) This is the 2nd time we had to take it back. It was not long then the mower started to make a noice and when you switch it off and want to start again it does not start immediately. We took it in the 1st time Early December. We collected the mower in January the 21st. We mowed the lawn once and then the whole think just broke down. I did not even finish with the lawn – and we do not have a large or medium lawn it is small. I handed it back in on the 30th. Ryobi send a bill for R1900 due to we did not service the mower. then they said later it was used exessively, so they changed their minds after I told them we had it for a few days and only used it once for not even the whole lawn.

So it came back from their service and broke – we are not at all happy with the service. It was at Ryobi now again for almost a month again and then they want to bill us with an amount, where we can almost buy a new one. I do believe they never even checked the 1st time around maybe only changed the reffs or something

We will not support you by wasting another R1900 on a lawnmower that are not living up to standards. We bought it for R3200. And Ryobi’s site reads – Power Tools that wont quit. We are greatly disgusted with the product and now service. We actually do not want the mower back as we do not trust the brand, it will be a matter of time before it break again.

Also, if you look at complaints on Ryobi site, I can see a trend that they do not make good quality products and refuse to take ownership of their work

We want to lay a formal complaint with the correct department.

I attach a picture of our yard - not big at all

https://www.customerservicescoreboard.com/Ryobi

Good day
I spoke to the lady Name by Shaquel, she confirmed to me that my order will be delivered today 02/03/21,i even called the number 0866000999 since morning today they said same thing, at 5 I called again they are saying different story that it's not today they don't know when. I asked Shaquel she kept on saying today.

Purchase a laptop on Saturday 27 February and ran update. On Monday I worked on the laptop and it got stuck on one window and did not wanted to switch of and eventually it went of and put it on charge still this morning it doesn't switch on i had to buy the laptop for a new job i started so I need a new one asap as part of my contract

Iam have a makro account o lost my card January they couldn't provide me with one, now iam struggling to pay my account and also I don't get my statement and iam complaining about your poor service, I made payment January of 2000 and also 1000 February but no updates on that and it negatively reflects on my score. Iam disappointed and I wish I never had a makro card and I will never encourage anyone to have it. Provide me with my statements so that I can close it. Oh never mind giving new card I want nothing from you

I am sick and tired of the service that I get from Makro, Amanzimtoti
Bought an iphone with Vodacom contract from Makro, almost 18 months ago, had to take it back after 2 months because it wasn’t working, they took it for repairs but end up replacing it with another one and they claimed that it’s new, and after one month it was not working. They took it for repairs now my argument is that why in the first place they sold me refurbished iphone and I paid for the new contract even the subsequent ones were not new? Now they are forcing me to go and take another second hand phone, I’m refusing I need the credit note so that I can go somewhere else to buy a new phone. All this time I’m paying every month for the phone and contract that I don’t have. Makro is forcing me and I refuse to be bullied by their staff with a bad attitude to tell me that I need to take that fourth refurbished phone.
Even today that irritating man was still phoning and forcing me to come and take another refurbished phone, which will be the fourth one. I believe that as a customer I do have a right to get the product that I am paying for. Thank you

I ordered 10 Chelsea outdoor chairs (along with 2 other items) online on 17/02/2021. The chairs were delivered on 19/02. I took off the plastic wrapping the next day and noticed that the chairs were full of marks and scratches. I called the call centre and the agent (Paballo Moloi) said that they will arrange for new chairs to be delivered, and that when they deliver the new chairs, the damaged ones will be taken away. Since then I’ve had to keep asking when they will exchange the chairs, they finally came on 26/02 - if I had not kept following up they probably would not have come. And they arrived to collect the chairs without bringing the new ones. I have an email from the agent saying that they will bring the new chairs and collect the damaged ones at the same time. So they did not end up taking the damaged ones. I have been trying to follow up with the agent as to when they will bring the new chairs but my requests are now being ignored. I sent an email explaining what happened on 26/02 and that if they cannot sort this out, I would like a refund and they can collect the chairs when it suits them because clearly no one seems bothered about the pathetic customer service that I am receiving. I bought the chairs because I need to use them, not leave them stacked waiting to be exchanged for who knows how long. If you are unable to exchange it this week, I want a refund done this week. This is really terrible customer service, and for my follow up to just be ignored is rather disgusting. I also asked if I could be put in contact with a manager because the agent kept saying they are escalating my query which obviously was not making a difference - but I have had no response, nor have I had a manger contact me. My reference number is 1403254

I purchased a weadeater in December used it once and it stopped working. Returned it, was sent for repairs. Collected it and guess what??? it stopped working AGAIN. Returned it and waited 2 hours trying to resolve the issue,only to be told it must go in for repairs again. Pathetic service inferior products and useless company. This is not the first time I have had problems with your products. This is the last time I will ever purchase anything from your stores. Maybe you can be a litte efficient and professional and reply to the complaint,not holding my breath.

I purchased Playtex bra's (2 pack) at the Silver Lakes store on 26 Feb 21 at 11:26. When I arrived home, I realised that I had taken the wrong size. I went right back to the store to return it (within an hour). The lady at Returns refused to take it back due to your non-return policy on underwear. I totally understand the reasoning, though I tried to explain that it hadn't been tried on and the packaging was intact. Your sign for non-returnable underwear is for briefs, not bra's. No effort was made to even check the packaging. R368.10 wasted. I'm very dissatisfied with the way this matter was handled.

i am here to complain about magnum product, i bought eggs for to 2 consecutive months and they were rotten
at the woodmead branch and i find this very disappointing because i have been a loyal customer for many years how is this going to be rectified going forward.

bought a lawnmower from Makro, barely used and it keeps going off the entire time takes us 4hours to cut the grass. The entire engen came loose. Came into Makro Vaal store at 08:00. Just left now which is 09:22. On our arrival I spoke to Penelope Sello I spoke to her to return the item she was so busy talking to a lady in her language. I asked to speak to someone else in charged they called Nhlanhla Nongogo which was talking about us in the back room I asked them to call him so that he can speak infront of me. He came out knew we bought it in May he told us that if it was any other brand he will replace or refund however its trimtech so they need to send it in. I asked to speak to someone else as I don't understand why bacause of trimtech we need to wait. He called Shawn Deysel he gave me the same story I said no man this is unacceptable and he can not make the call to return or refund only the manager can. So I asked him to call the manager. I still asked if it's Akana he said no. We waiting long for Paulos Sochifa to came he spoke to my husband as I was on the phone with my someone. I then said okay so Shawn said you the only one that can make the call. He said he is sending it in for repairs. I said that is fine however they need to take the expense for someone to come cut my grass. He made as if he did not hear me and said okay I'm booking it in I went to him and said I don't think you listening and said it again about getting someone to come cut my grass. He then again said so I'm booking it in. That's when I asked him to contact Akana or Lez he said I will not call them. I asked again can he call he again said he will not call them that's when I tried calling Lez. Lez then called me back and I explained what happened. I said this is 4 time I'm experiencing bad service and he said maybe Makro is not meant for me to shop in. He phoned me a second time saying his manager is saying I was saying the F word to him which was not true. I then asked to speak to Lez manager and he also did not want to call him. After receiving the machine back the first Tim we cut grass after the rain stopped it did the same thing and now don't want to switch off so we need to let the petrol run out. Wasting alot of money. I then called your complaint department and logged a complaint. I have not heard anything. My husband spoke to Lez on the phone he said he will send out a trimtech technition however then Shawn deysel called to say that we need to bring it back he will fight for a credit. When we got there the same old boring story they gonna book it in for repairs. I told Shawn that this is the worst service I have ever experienced as it seems like you buy broken items and have to keep them for life. I said that I just want it replaced as I bought it cash and not on any type of accounts. BUT NOW I'M SO DISCUSTED I WANT MY MONEY BACK. So we took the machine back last week it is now 1 week 1 day that we are waiting. Shawn deysel said he will contact me on Wednesday late or early Thursday no no no calls. This Macro Vall is the worst store right through from service to quality. Very very DISCUSTED.

Please contact me with a solution and not false hope.
0826836406

We handed-in our water-dispenser to repair a water leak, This unit has been kept in mint condition at home, absolutely no markings, scratches and hot and cold water signs were VERY clear NOT FADED at all. Received the dispenser back today after 3-4 long weeks, and what a disappointing surprise to note in what disgusting condition you return this well looked after dispenser to me... CANNOT BELIEVE THAT YOU ARE NOT A CARING ORGANISATION.. NOT CARING TO TAKE PROPER CARE OF MY ITEM WHEN ENTRUSTED WITH IT TO REPAIR YOUR FAULTY PRODUCT.
Embarrassed and very disappointing longstanding MAKRO client... never again!!