No Refund Received - - Consumer Complaint for MAKRO - Head Office



SENDER
Graeme Keshwar
Our card number 10718627
we ordered from makro vaal 400 packets of 2.5kg white Illovo Sugar - we paid on the 26th February 2021 your document Q180292179 total of R 14 465.00
we paid directly into makro accounts paying extra for immediate clearance. Delivery of 400 x 12,5 KG arrived on the 2 March 2021 - ( WRONG SIZE) we requested the correct size or a refund - we were told to fill in a form for a refund. We submitted two weeks ago. So far we have sent the form at least 4 times, as well as our banking details 4 times etc - we find the service at MAKRO VAAL - Pathetic - no one returns your calls Gabriel Themba and Lehlohonolo Modise are incompetent and do not read their emails nor pay attention to detail it is so frustrating - Please can you just pay us back - we are a small business trying to survive. Makro holding on to our cash for more than 3 weeks is just insulting.
so far the excuses we have been given

1. we did not get the emails ( we have read receipts for this)
2. We sent you the old refund form - please fill in this new one ( 7 days later)
3. We don't have you bank letter ( we sent this 4 times) 1st time on the 3rd March 2021 ( read receipt available)
4. the bank letter is from last year please send updated one ( we did so last week already.)

Please have a look at our card number 10718627 and see how much we spend with yourselves to deserve this treatment.


To add insult no phones are almost never answered.

Regards

Vending Solutions
acco***@vendingsolutions.co.za
011 656 0550

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COMPLAINT #13041 - Refund / Exchange Issues
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