We bought the lawnmover 24/09/2020 (warranty should still be in place) This is the 2nd time we had to take it back. It was not long then the mower started to make a noice and when you switch it off and want to start again it does not start immediately. We took it in the 1st time Early December. We collected the mower in January the 21st. We mowed the lawn once and then the whole think just broke down. I did not even finish with the lawn – and we do not have a large or medium lawn it is small. I handed it back in on the 30th. Ryobi send a bill for R1900 due to we did not service the mower. then they said later it was used exessively, so they changed their minds after I told them we had it for a few days and only used it once for not even the whole lawn.
So it came back from their service and broke – we are not at all happy with the service. It was at Ryobi now again for almost a month again and then they want to bill us with an amount, where we can almost buy a new one. I do believe they never even checked the 1st time around maybe only changed the reffs or something
We will not support you by wasting another R1900 on a lawnmower that are not living up to standards. We bought it for R3200. And Ryobi’s site reads – Power Tools that wont quit. We are greatly disgusted with the product and now service. We actually do not want the mower back as we do not trust the brand, it will be a matter of time before it break again.
Also, if you look at complaints on Ryobi site, I can see a trend that they do not make good quality products and refuse to take ownership of their work
We want to lay a formal complaint with the correct department.
I attach a picture of our yard - not big at all
https://www.customerservicescoreboard.com/Ryobi