On the 20th of feb 2021 my husband and i went to get a few items at Makro. We always browse around and were in the technical division when my husband showed me a ink tank epson printer. I had bought him one from Macro in dec/jan L3156 and he suggested i get one for home.
We actually had 2 salesmen helping us to decide what brand i should buy. We were told about the cashback promotion that was on and explained that i should logon to the mcard website and register and follow the prompts from there. This was the reason why i chose the epson to the hp that i had my eye on. I was struggling to load the app and approached your helpdesk and they helped me to load it. i queried why the R500.00 cash back was not showing and they advised they would look into it. I get a call this morning from a young lady telling that unfortunately this will not apply as i only registered after i purchased the machine. Well that was a shock as of course i have never ever heard of a Mcard untill i purchased the machine. I have a macro card and i find this laughable that i would have loaded an app onto my phone incase i buy a printer which i was not even intending to buy. False advertising i call this. I am furious and am taking this machine back and will insist on a refund and buy the same printer from another supplier whom does not false advertise. Either you give your sales team a course on what to say and what not to say as the idea of having 500.00 to spend on my next purchase which would definitely have been a phone as i was looking into buying one. I am so so dissapointed in this. I have always bought from Macro and found them one of my favourite shops to buy most of our companies needs but this definitely has left a bad taste in my mouth. i spent in total R9524.00 at Macro that day and get told this. I will definitely be taking this further as i am mortified of the false advertising and will not be shopping there again. macro card no 23046340. i cannot scan the purchase slips via scanner so i will have to do it from the office. Im not sure how to use this one.