Playtex bra return - Consumer Complaint for MAKRO - Head Office

I purchased Playtex bra's (2 pack) at the Silver Lakes store on 26 Feb 21 at 11:26. When I arrived home, I realised that I had taken the wrong size. I went right back to the store to return it (within an hour). The lady at Returns refused to take it back due to your non-return policy on underwear. I totally understand the reasoning, though I tried to explain that it hadn't been tried on and the packaging was intact. Your sign for non-returnable underwear is for briefs, not bra's. No effort was made to even check the packaging. R368.10 wasted. I'm very dissatisfied with the way this matter was handled.