I purchased a Dell laptop from the Cornubia store. It is currently not working. I have taken it to the store,the store said that it is covered by a 2 year warranty. I was asked to leave it at the store. They said that it will be ready in 21 days. After about 2 weeks I received a call from store to come to the store. When I got there, they said that it is not covered by the warranty. They then referred me to a computer shop for me to take it to for repairs(could be their friends shop? ). I did not take it there. I went and called the Makro head office complains number. They at the head office made certain that the warranty is 2 years and I must take it back to store. I went back to the store and spoke to the returns dep and they said that it is 100% not a 2 year warranty and that I must take it to some other store for repairs. I have also spoken to Mr Moonsamy who was in charge and he gave me some big story about buyer/supplier etc and said that it's not 2 year guarantee on the Dell Laptop. I have then went home and called the headoofice number again, they assured me that has a year guarantee and they will follow up instead of me running to the store again. After a week, I received no call. I called headoffice again......
After about 4 calls to the head office, I got a call from the guy who is in charge of the department at the store, he says that I must bring it in as it does have a 2 year warranty, but I must wait for 21 days for the laptop. He then tells me that after the inspection it might not be covered by the warranty.
How many people did they rob already just like they were doing to me.
Thanks