I am sick and tired of the service that I get from Makro, Amanzimtoti
Bought an iphone with Vodacom contract from Makro, almost 18 months ago, had to take it back after 2 months because it wasn’t working, they took it for repairs but end up replacing it with another one and they claimed that it’s new, and after one month it was not working. They took it for repairs now my argument is that why in the first place they sold me refurbished iphone and I paid for the new contract even the subsequent ones were not new? Now they are forcing me to go and take another second hand phone, I’m refusing I need the credit note so that I can go somewhere else to buy a new phone. All this time I’m paying every month for the phone and contract that I don’t have. Makro is forcing me and I refuse to be bullied by their staff with a bad attitude to tell me that I need to take that fourth refurbished phone.
Even today that irritating man was still phoning and forcing me to come and take another refurbished phone, which will be the fourth one. I believe that as a customer I do have a right to get the product that I am paying for. Thank you