MAKRO - Head Office Complaints

Hi There, could someone consult me regarding fraud and company ethics at Makro Carnal mall for one of the sales manager,

My Name Eddie Alexander tell no 0739705188

Iam very disappointed with how I was treated at store in Bloemfontein when I request for my replacement card and also from your department. I explain I lost my card and I came with temporary ID as my wallet was stolen, the answer I got is that they cannot help me. I even struggle to pay cos I don't have anything to present. I don't think I will ever need that card again with poor assistant from you. I just want to finish paying it and closed it for good

Hello,

On Saturday the 13th February I bought a fridge at Makro Montague Gardens. Up to today it has not been delivered. I phoned on Thursady, I phoned on Friday, I phoned today 22nd February, I'm still not getting good service. I left the message for my sales person to call back I have not received a call. I'm pissed at the moment I feel like cancelling the transaction.

Their service is very bad, I even wonder if they have the fridge I bought in stock.

Regards,
Babalwa Mbijekana
076 285 9150

We were phoned today that our delivery will occur between 11.45 and 12pm. At 12.30pm we phoned to enquire what's happening. We're told driver is just quickly making a drop in Lansdowne and will be by us in Plumstead before 1pm. It is now 3.30pm and I'm still waiting.
I'll never order anything from Makro ever again. The service is appalling.

On 21 Feb 2021 I shopped at the Carnival Makro. When we finished paying at the till we approached the exit door. The security lady looked at us approaching the turned around and scanned started talking to someone else.
When we walked out she ran behind us and grabbed the till slip put of my have and pushed me away. Obviously a commotion followed. Employees had a name tag on indicating that her name is Madi.

Please investigate and take appropriate action.
Please also advise employees details, since I'm going to press criminal charges against the aforementioned employee or if you cannot share info I will press charges against the sore.

Depending on your feedback what the outcome of your investigation is, I will also involve the media and the social media. I believe that aggressive and arrogant people like Madi should not be employed where they work with public.

To Whom it may concern

Make : Sinotech
Serial Number : MO - Q081750

It is with disgust that I type this email before I make this go viral .

My dad purchased a Sinotech TV with a 5 year warranty .The TV decided 4 weeks ago that it had enough.
We watched TV the night before and when we switched it on the next morning, there was sound but no picture. Being in a technical industry, we tried a reset checked the cables but to no success.No Signs of cracks or leaks on the panel.

We called Makro and they said we should bring the Tv in. TV was taken and we were given a page. 2 weeks later we got a call saying the panel at the on/off button was cracked and we had to pay. a week later from that date, we were told the the screen panel was cracked . Its obvious that the service centre does not know what is happening with incompetenet staff that could have damaged the TV or it was damaged in transit.

When asked if the TV was checked before it was booked in, no answer could be given. It has been 5 weeks later and yet Makro is giving my dad (67) the runaround making him the biggest liar under the sun. Till today 5weeks later the fight carries and its seems as this needs to go public as crap customer service on a simple process.

I dont think its fair and Makro is trying to cover up a process that was failed upon by the warranty center. TV was not checked and a proper job card not made out, hence accusing my dad and giving him various stories not to credit or replace the TV.

If the TV had been checked and a proper job card made the the warranty center would have immediately hae been able to give us a answer.

Muaaz

I was convinced to purchase installation in strubensvalley store, now the is a week delay with this I threatened to cancel this the manager Kia basically told me to go ahead, this is after her stuff failed to explain the correct process to me the first time they called. She said all she can do is put me at the top of the list but cannot make any promises (she and her team need to go for further customer service training) Now I'm sitting at home with stove that cannot be used to cook. Who must spend money on takeaways till this is sorted. I need this installation to happen as in today not 25th February as the delay was not my fault please.

In November or December 2020 I bought three ladies pants. Two of them are poor quality material and I don't even wear them often. They already have stretch marks and the material became fluffy above the knees. Your clothes are not the cheapest and therefore one would expect it to better quality.

I am sorry about it because Makro has nice clothes.

To whom it may concern,

I bought a Samsung dishwasher from Makro on the 25/05/2015 with a extended warranty till the 25/05/2023,The machine is showing a error message 4C .

On the 08/02/2021 I phone your call centre to report it,with a reference #1374345,I have had no feedback from Makro So Today 15/02/2021, I phoned again but with no answers only been told that my cell number was wrong and that Makro is waiting for a technician from SAMSUNG So I phoned SAMSUNG and they said that is not true,Please see attach for the information that Makro should have if not there it is.

So I need to know is if Makro will repair my machine yes or no ,If yes when will it be fixed date and time, If no Makro must refund my extended warranty money back so that I can put it towards a new dishwasher.

Hi. I am currently in a queue for over an hour at makro Springfield waiting for the customers return department to return/ repair a broken Samsung TV . The queue does not seem to be moving as there seem to be insufficient staff in this department to assist . Please address ASAP . Many thanks i. Mr A Motala 0845641234

Afternoon, it is unfortunate i contact you with such disappointment at the service I've received through buying and your Hisense Tv at Makro Wonderboom.

My name is Thabang Malatsi, my tv is about 2years old and has been giving me problems. On 23rd December i took it back to Makro to be fixed, was assisted by Mr Pakiso, it had made lines across the screen and the picture had mixed colours, i was sent an sms by Hisense that it has been fixed on 27 Jan and when i fetched it i was told it hadn't been fixed by a very rude Mr Neo at Makro. I then got another sms on the 5th Feb to fetch it and i did, it was plugged in at the store by a lady name Hope while wraped in plastic and it showed the blue screen. After i arrived home i took off the plastic and discovered a mild dent/crack on bottom left with scratches across the screen, but i convinced my husband not to return it because i was tired of always travelling to and fro and petrol is not cheap. Anyway it was showing. But on the night of 11 Feb it started making lines and changing colours to mix red and yellow and a black screen. I have today sent it back to Makro totally disappointed at their service and this Hisense product which i thought i could trust. On both this occasion i remain Tv less in my household and when i requested Mr Pakiso for a temporary Tv even if its small, used or black and white he said there are no tvs but i was staring at 3 tvs in the returns area.

I have been unable to reach Makro or Hisense telephonically as im been put on hold and im running out of airtime, petrol and patience. I hereby request for a new replacement as soon as possible. This experience has left a bitter taste and im highly dissapointed. The ref no is 2694462 and the smss' i received read ...
"Hisense Repair 211696898 is categorized as ( Completed Repair ). Please contact us should you have any queries.
08604473673
SMS STOP to ***** [opt out]

Please also see attached the picture of your tv.

Please contact me on 0725019933
Thabang Malatsi

Afternoon, it is unfortunate i contact you with such disappointment at the service I've received through buying and your Hisense Tv at Makro Wonderboom.

My name is Thabang Malatsi, my tv is about 2years old and has been giving me problems. On 23rd December i took it back to Makro to be fixed, was assisted by Mr Pakiso, it had made lines across the screen and the picture had mixed colours, i was sent an sms by Hisense that it has been fixed on 27 Jan and when i fetched it i was told it hadn't been fixed by a very rude Mr Neo at Makro. I then got another sms on the 5th Feb to fetch it and i did, it was plugged in at the store by a lady name Hope while wraped in plastic and it showed the blue screen. After i arrived home i took off the plastic and discovered a mild dent/crack on bottom left with scratches across the screen, but i convinced my husband not to return it because i was tired of always travelling to and fro and petrol is not cheap. Anyway it was showing. But on the night of 11 Feb it started making lines and changing colours to mix red and yellow and a black screen. I have today sent it back to Makro totally disappointed at their service and this Hisense product which i thought i could trust. On both this occasion i remain Tv less in my household and when i requested Mr Pakiso for a temporary Tv even if its small, used or black and white he said there are no tvs but i was staring at 3 tvs in the returns area.

I have been unable to reach Makro or Hisense telephonically as im been put on hold and im running out of airtime, petrol and patience. I hereby request for a new replacement as soon as possible. This experience has left a bitter taste and im highly dissapointed. The ref no is 2694462 and the smss' i received read ...
"Hisense Repair 211696898 is categorized as ( Completed Repair ). Please contact us should you have any queries.
08604473673
SMS STOP to ***** [opt out]

Please also see attached the picture of your tv.

Please contact me on 0725019933
Thabang Malatsi

Dear Sir / Madam
I surge on Google for The Pogues Irish Whiskey at Makro. Found the add The Pogues on special at Johannesburg South branches only. I decide to drive to the nearest to purchase the product.

Arrive full of happiness. Enter ask got assistance. When I took the product from the shelve asked for the combo products. The assistant call the person working with whiskey. He assist and discover all promotional stocks is cancelled.
I was not happy and explain then proof the add on Google.He said he can't assist in the matter. I decided to put the other 2 back and pay for one bottle.

My point is why the add placed on google,but instore is a different issue.The add state on promotion till 31 March 20.Which means you will get more problems on this product. Which means it misleading people.Please explain to me.

Regards
Daniel

I have reported a Sinotec TV on August 2020. The TV is still under warranty, it was bought on 2019.the TV is not fetched for fixing and I have been getting promises but there ie nothing that is happing.
Reference number is 1362817. So I will like to know the way forward because I contacted the SA consumer complaints they said the TV should be replaced with the new one.

Good day

1. Bought the stove on 7 February, happy with the sales person
2. Delivery date agreed, great
3. Installation money paid great
4. Problem start when installation company wanted to set appointmet on Tuesday b4 the stove was xelovered
5. I explained to them that the stove is not delivered they decided to cancel
6. 10 February I called to follow up with them as the stove was delivered on 9th as agreed, they only came back to me today telling me they can only install on 17th.
7. Is this for real, to wait another week for installation, is it fair really
8. Called the store they said there's nothing they can do I must come get my refund, really, when and how, who has time to be going up and down wasting my time and petrol. I am so disappointed in this service

Am so disappointed in Makro

This morning 7 Feb 2021. We visited your Conubia branch in umhlanga at 9am. We entered the store at about 9am when the doors opened. I proceeded to the section where the camping chairs were on display. After having to move a cleaners vacuum cleaner which lay in the narrow walk way, i started to shop for a top end camping chair. While i was looking at a particular camp master chair a member of the cleaning staff squeezed past me, literally pushed me aside (no respect for Covid protocol regarding social distancing) then told me to move out the way that he could vacuum the artificial grass walk way that the display chairs were standing on.
This is shocking Makro service, for one the cleaning should be completed before the 9am opening time. Secondly whoever your cleaning service provider is has no idea of customer service, and your section manager had no idea what was going on in there respective zone. Clearly the sale of an R1100 camping chair is not important to you.. i believe it should be posted on social media the level of customer service or the lack there of as well the level of safety regarding the lack of respect for social distance protocol and your patrons safety.. poor service...

I bought bicycles from makro milnerton,one of the bicycles almost killed me, taken it there twice, third time I said I can’t anymore they should take it back,the manager Dennis called me a fool and said there is nothing I can do I must go and wait, I have said I would make sure the world knows what a scam you guys are ,plus I am just waiting for Monday so that I know what legal action to take against the racist Dennis and the cheating store,so if there’s anything that you guys are going to do please let it be before close of day on Monday, my number is 0677261040 am Idong

I waited outside in a Returns queue at Makro Springfield for about an hour. I eventually caught a managers attention & explained that I wanted assistance with my faulty product & not just a refund & had been waiting for ages. He said he would get more assistants at the counter. I eventually entered a confined area where no social distancing is adhered to & spoke to an assistant, who refused to exchange the faulty phone & said it would be sent for repairs. I explained that I had not come back sooner due to the increased govt. Covid restrictions & travel distance from Makro. As an older 'at risk' person I found the service & situation appalling.
A place as large & as busy as Makro should be pro-active in safeguarding their customers during this pandemic.

We bought a fridge from Silverlakes branch. They scheduled the delivery for 2 Feb but didn't deliver. 24 calls in total have been made to Silverlakes branch, Makro head office, customer service (number in website) and we even tried the WhatsApp contact service. NO ANSWER FROM ANYONE! on when we can expect delivery. This is not the way you treat customers.

To whom it may concern:

We purchased a washing machine at Woodmead Makro (Johannesburg) on 31-01-2021 and opted for a delivery option and made payment along with the purchase. The delivery arrived at the unit 59 Morningside Village Estate) on 02-02-2021. Upon delivery of the item the staff harassed my partner and demanded additional compensation. At first they demanded R100 and then R50 and then when asked to leave eventually did. This is totally unacceptable as I was not at home at the time and my partner felt extremely unsafe during the delivery. Please can I follow this up and have a discussion with how to proceed as I would like to sort this out internally before I approach the police.

Many thanks and kind regards.

Dustin Laming