To Whom it may concern
Make : Sinotech
Serial Number : MO - Q081750
It is with disgust that I type this email before I make this go viral .
My dad purchased a Sinotech TV with a 5 year warranty .The TV decided 4 weeks ago that it had enough.
We watched TV the night before and when we switched it on the next morning, there was sound but no picture. Being in a technical industry, we tried a reset checked the cables but to no success.No Signs of cracks or leaks on the panel.
We called Makro and they said we should bring the Tv in. TV was taken and we were given a page. 2 weeks later we got a call saying the panel at the on/off button was cracked and we had to pay. a week later from that date, we were told the the screen panel was cracked . Its obvious that the service centre does not know what is happening with incompetenet staff that could have damaged the TV or it was damaged in transit.
When asked if the TV was checked before it was booked in, no answer could be given. It has been 5 weeks later and yet Makro is giving my dad (67) the runaround making him the biggest liar under the sun. Till today 5weeks later the fight carries and its seems as this needs to go public as crap customer service on a simple process.
I dont think its fair and Makro is trying to cover up a process that was failed upon by the warranty center. TV was not checked and a proper job card not made out, hence accusing my dad and giving him various stories not to credit or replace the TV.
If the TV had been checked and a proper job card made the the warranty center would have immediately hae been able to give us a answer.
Muaaz