I waited outside in a Returns queue at Makro Springfield for about an hour. I eventually caught a managers attention & explained that I wanted assistance with my faulty product & not just a refund & had been waiting for ages. He said he would get more assistants at the counter. I eventually entered a confined area where no social distancing is adhered to & spoke to an assistant, who refused to exchange the faulty phone & said it would be sent for repairs. I explained that I had not come back sooner due to the increased govt. Covid restrictions & travel distance from Makro. As an older 'at risk' person I found the service & situation appalling.
A place as large & as busy as Makro should be pro-active in safeguarding their customers during this pandemic.