Dear Sir / Madam
I surge on Google for The Pogues Irish Whiskey at Makro. Found the add The Pogues on special at Johannesburg South branches only. I decide to drive to the nearest to purchase the product.
Arrive full of happiness. Enter ask got assistance. When I took the product from the shelve asked for the combo products. The assistant call the person working with whiskey. He assist and discover all promotional stocks is cancelled.
I was not happy and explain then proof the add on Google.He said he can't assist in the matter. I decided to put the other 2 back and pay for one bottle.
My point is why the add placed on google,but instore is a different issue.The add state on promotion till 31 March 20.Which means you will get more problems on this product. Which means it misleading people.Please explain to me.
Regards
Daniel
Product on special - Consumer Complaint for MAKRO - Head Office
RECIPIENT
MAKRO - Head OfficeReply by Sri Devi Saninathan on 13 February, 2021
Comment Usually happens when they have a misprint in the advertisement. I had this problem with clicks where the marketing team refused to send stock because they made a mistake. According to the labelling regulation which also covers advertising you are eligible to the product at the advertised price.
COMPLAINT #11920 - Product Issues