No delivery on scheduled date - Consumer Complaint for MAKRO - Head Office

MAKRO - Head Office

21 PELTIER DRIVE, KELVIN, PRIVATE BAG X4, SUNNINGHILL, 2157


SENDER
Henriette Smith
RECIPIENT
MAKRO - Head Office
No delivery on scheduled date
We bought a fridge from Silverlakes branch. They scheduled the delivery for 2 Feb but didn't deliver. 24 calls in total have been made to Silverlakes branch, Makro head office, customer service (number in website) and we even tried the WhatsApp contact service. NO ANSWER FROM ANYONE! on when we can expect delivery. This is not the way you treat customers.
Reply by Henriette Smith on 3 February, 2021
I have to compliment Veronica Grobler, the general sales manager at Silverlakes store. Out of the 31 calls, in total, she was the only person who helped us, contacted us and resolved the issue. NOT the WhatsApp line or any other queries have been answered thus far.
THANK YOU VERONICA
Comment
COMPLAINT #11585 - Delivery Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.
Back