To whom it may concern,
I bought a Samsung dishwasher from Makro on the 25/05/2015 with a extended warranty till the 25/05/2023,The machine is showing a error message 4C .
On the 08/02/2021 I phone your call centre to report it,with a reference #1374345,I have had no feedback from Makro So Today 15/02/2021, I phoned again but with no answers only been told that my cell number was wrong and that Makro is waiting for a technician from SAMSUNG So I phoned SAMSUNG and they said that is not true,Please see attach for the information that Makro should have if not there it is.
So I need to know is if Makro will repair my machine yes or no ,If yes when will it be fixed date and time, If no Makro must refund my extended warranty money back so that I can put it towards a new dishwasher.