Afternoon, it is unfortunate i contact you with such disappointment at the service I've received through buying and your Hisense Tv at Makro Wonderboom.
My name is Thabang Malatsi, my tv is about 2years old and has been giving me problems. On 23rd December i took it back to Makro to be fixed, was assisted by Mr Pakiso, it had made lines across the screen and the picture had mixed colours, i was sent an sms by Hisense that it has been fixed on 27 Jan and when i fetched it i was told it hadn't been fixed by a very rude Mr Neo at Makro. I then got another sms on the 5th Feb to fetch it and i did, it was plugged in at the store by a lady name Hope while wraped in plastic and it showed the blue screen. After i arrived home i took off the plastic and discovered a mild dent/crack on bottom left with scratches across the screen, but i convinced my husband not to return it because i was tired of always travelling to and fro and petrol is not cheap. Anyway it was showing. But on the night of 11 Feb it started making lines and changing colours to mix red and yellow and a black screen. I have today sent it back to Makro totally disappointed at their service and this Hisense product which i thought i could trust. On both this occasion i remain Tv less in my household and when i requested Mr Pakiso for a temporary Tv even if its small, used or black and white he said there are no tvs but i was staring at 3 tvs in the returns area.
I have been unable to reach Makro or Hisense telephonically as im been put on hold and im running out of airtime, petrol and patience. I hereby request for a new replacement as soon as possible. This experience has left a bitter taste and im highly dissapointed. The ref no is 2694462 and the smss' i received read ...
"Hisense Repair 211696898 is categorized as ( Completed Repair ). Please contact us should you have any queries.
08604473673
SMS STOP to ***** [opt out]
Please also see attached the picture of your tv.
Please contact me on 0725019933
Thabang Malatsi
