I bought my son a PlayStation 4 in December just before Christmas and he was playing on for a month and a half and the hard drive was not pricking up anymore.
I took it back on the 1st of February and I was told it will take 21 working days to fix or be replaced it is 11/03/2021 and I did not receive a replacement or my money back.
I called in a few times people hang up the phone or tell me a someone will call back to explain what is happening but no phone calls.
I got through to someone from the repair department that told me the supplier is waiting on stock it will take another 31 working days, I dont believe this is in makro return policy at all.
I want to take this matter further and would like a refund ASAP.