To whom it may concern,
Yesterday I came through to return an item purchased from your store on 27/04/2021. It was a Bennet Read heater R550. The Tevo guy WHO WAS AT RETURNS there insulted me and really disappointed me. As a regular customer of Makro, my account with you guys is R41000 and up to date never defaulted and I should have been a valued customer irrespective of whether i shop there every month or once in a year cause I am still a customer of yours.
The Tevo guy came in and firstly informed me that it is passed my 14 day return date and will not be allowed to change the product, i then asked "please its only 15 days later that i am here to return the item cause i am busy and also have never had an issue returning any of my items with Makro", "plus i only took out the item to test it after the purchase date and realised it was not heating my room enough and R550 is a lot of money for something that is not doing its job" The guy then took out the item from the box and started examining it and then says i have tampered with the item, I said "it's impossible cause i only used the item for 2 hours saw that it was not working and placed it back in the box to return it". He still insisted that he cannot return the item. I AM ABSOLUTELY APPALLED THAT THIS TEVO GUY COULD ACCUSE ME OF SOMETHING THAT I DID NOT DO. EVEN AFTER ME TELLING HIM I DID NOT , AND ANYWAY WHY WOULD I, IF I'M JUST GOING TO BRING IT TO THE STORE TO RETURN
HE ALSO TOLD ME HE WAS A MANAGER WHICH I LATER DISCOVERED THAT HE WAS NOT.
Still insisting that he cannot refund me cause the item was tampered with cause the screws where tried to be removed from the item (god knows for what i will remove screws from a new item when i can clearly just return the item if it doesn't work) i told him i want to see all the other products and how those screws look and if its the same i want my money back. We walked to the floor to the other items and it was exactly the same but THEN AGAIN THIS TEVO GUY INSULTS ME AND SAYS ITS NOT INFRONT OF OTHER WORKERS AND OTHER CUSTOMERS, SO I ASKED FOR A MANAGER OR ANOTHER TEVO GUY TO COME AND SEE THIS ITEMS BUT THERE WAS NO OTHER TEVO GUY ON THE FLOOR OR A MANAGER.
THIS IS DISGUSTING, A WELL KNOWN STORE LIKE MAKRO AND TEVO TO TREAT THEIR CUSTOMER WITH UTTER DISRESPECT AND NONSENSE OF OPENING THEIR PRODUCTS WHEN IT WAS CLEARLY NOT THE CASE. THIS TEVO GUY JUST DID NOT WANT ME TO RETURN HIS PRODUCT (THIS TELLS ME ITS EITHER HIS COMMISION GETS REMOVED FROM HIM OR GOD KNOWS WHAT THE HELL FOR)
No managers on the floor to call when a customer needs help IN A BIG CHAIN STORE LIKE MAKRO. APPALLING, I HAVE BEEN INSULTED, DISRESPECTED AND MADE TO BE A LIAR INFRONT OF OTHER CUSTOMERS WHEN I AM A LONG TERM CUSTOMER OF YOURS THAT SPENDS 1000'S EACH MONTH IN YOUR STORE.
I want this guy dealt with ASAP, no other customer should be treated this way again by this guy.
Natashia - 8810110151085Contact no - 0813421399