Not subscribed - Consumer Complaint for STAR TIMES Kampala, Uganda, Helpline, Customer Care Number



I recharged my account 02028655648 on Saturday 30/06/2020 for a two weeks time viewing but right now on 01/06/2020,i can't watch any channel apart from UBC yet I know that all local channels are in a nova bouquet.
Reply by isabirye idd on 7 August, 2020
change or check your bouquet first.
Reply by nantongo juliana on 22 September, 2020
Good evening
Am wondering how startimes works ive 72,000= on my startimes account but now am being told no service subscribe. Startimes number is 02036630749. I call its the answering machine wasting my airtime. Style up guys.
Reply by Julie Kawuba on 26 September, 2020
Am Julie. On no. 02036520445.i paid for subscription on watsup 2 days ago but I am still told to recharge! I have not watched TV since I subscribed! Mutuyambe mwattu
Reply by Tentative siraji on 26 September, 2020
Hello customer care am maishala stranded I paid 4000 for one week the massage did not come I subscribed for the second time 8000 was didacted from my account can you help me 0703017903
Reply by Tenya siraji on 26 September, 2020
Hello customer care am maishala stranded I paid 4000 for one week the massage did not come I subscribed for the second time 8000 was didacted from my account can you help me 0703017903
Reply by Aineobushorozi Akinson Manzi on 4 October, 2020
Am super annoyed by the level of arrogance irresponsiblity and ineffectiveness of startimes Uganda every time I pay my subscription I spend weeks without watching
Your team on WhatsApp just views the comments and never say a word now two days nothing after paying my hard earned money what kind of service are you giving us. Your Twitter handle no one is answering a complaint
My account no is 02036706250
Reply by Nabacwa milly on 12 October, 2020
I have paid my startimes for12000# some few minutes ago but now am not watching any channels.
Reply by Gracie on 12 October, 2020
Good evening management of Star times. Am just disappointed with the way you people have kept removing nice channels like Love Nature, Fine Living (FLN), Sino Drama, Kunfu 2 and others and today to my serious disappointment you removed Novela E 208 channel where we have been following some nice episode for Nathan called " Since I Found you". I willingly paid subscription for one month( Classic bouquet) just to follow up on the episode and wen I turned to channel 208 it was no more. Can management tell us where the problem is cse its becoming too much; every other time channels are being removed and replaced w funny ones thus loosing the meaning as to why we bought star times TV plus its decoder and other things. We need those channels back because we are entertained when we watch. Waiting to hear from you soon
Reply by Gracie on 12 October, 2020
Good evening management of Star times. Am just disappointed with the way you people have kept removing nice channels like Love Nature, Fine Living (FLN), Sino Drama, Kunfu 2 and others and today to my serious disappointment you removed Novela E 208 channel where we have been following some nice episode for Nathan called " Since I Found you". I willingly paid subscription for one month( Classic bouquet) just to follow up on the episode and wen I turned to channel 208 it was no more. Can management tell us where the problem is cse its becoming too much; every other time channels are being removed and replaced w funny ones thus loosing the meaning as to why we bought star times TV plus its decoder and other things. We need those channels back because we are entertained when we watch. Waiting to hear from you soon
Reply by Gracie on 12 October, 2020
Good evening management of Star times. Am just disappointed with the way you people have kept removing nice channels like Love Nature, Fine Living (FLN), Sino Drama, Kunfu 2 and others and today to my serious disappointment you removed Novela E 208 channel where we have been following some nice episode for Nathan called " Since I Found you". I willingly paid subscription for one month( Classic bouquet) just to follow up on the episode and wen I turned to channel 208 it was no more. Can management tell us where the problem is cse its becoming too much; every other time channels are being removed and replaced w funny ones thus loosing the meaning as to why we bought star times TV plus its decoder and other things. We need those channels back because we are entertained when we watch. Waiting to hear from you soon
Reply by Gracie on 12 October, 2020
Good evening management of Star times. Am just disappointed with the way you people have kept removing nice channels like Love Nature, Fine Living (FLN), Sino Drama, Kunfu 2 and others and today to my serious disappointment you removed Novela E 208 channel where we have been following some nice episode for Nathan called " Since I Found you". I willingly paid subscription for one month( Classic bouquet) just to follow up on the episode and wen I turned to channel 208 it was no more. Can management tell us where the problem is cse its becoming too much; every other time channels are being removed and replaced w funny ones thus loosing the meaning as to why we bought star times TV plus its decoder and other things. We need those channels back because we are entertained when we watch. Waiting to hear from you soon
Reply by Nanteza Betty on 13 October, 2020
I paid for my subscription on the 12/10/2020 but u are still telling me to recharge , called your customer care like 40times but in vain and yet wen the subscription is due u will cut us off. Work on it , my card number is 01819508142.
Mututaase pulizi ...
Reply by Baakanya Justine on 14 October, 2020
I have subscribed for a week by paying shs 6000 but after three days it shows that I need to recharge what could be wrong and my card number is 01819813184
Reply by Ntaate Denis on 31 October, 2020
Bought a new Star times decoder but need activation .my number is 02028758849
Reply by Kizza David on 18 February, 2021
Card number 02036773569
Disconnected before expiry date.paid on 5/2/2021.
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COMPLAINT #3370 - Service Issues
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