Relocation taking close to 90 days. Upgrading a Fibre line, taking 16 days - Consumer Complaint for Vodacom - Head Office

I've requested a relocation of Fibre end of July. It is now 16 October and still not in complete status! I have even escalated this matter numerous times to management team. I've requested a line upgrade on 01 October, still no upgrade. Information recieved by the customer service team is conflicting and everyone tell me something else. Vodacom exceeded their lead times by far an I am very disappointed.