VODACOM: Horrendous Service - Phone repairs/replacement - Consumer Complaint for Vodacom - Head Office

New Iphone12 was booked in at Alberton Vodacom repair centre on 23rd MARCH 2021. (Today is 19 APRIL 2021). After receiving no communication, phoned the week after to follow up, just to be told the phone was ready for collection on the 27th. Upon arriving at the repair centre, he found that the phone was booked in for the wrong thing and had to RE-BOOK it in again. They promised to expedite. Since then, we've received conflicting messages: 1. they're waiting for spares, 2. The phone will be replaced with a new one and now again, waiting for spares....I tried phoning Vodacom customer care - NO HELP AT ALL; I phoned VODACOM head office - to be told this is reception they cannot help, will put me through to repairs (the same department that doesn't give a proper answer). So, WHO at Vodacom can sort this mess out and give a proper and truthful answer? This is a BRAND new Iphone we're having problems with.