No Statement of Account - Consumer Complaint for Converge ICT Solutions Inc.



SENDER
Adele Rapsing
I received a text message that I'm due to pay on Feb 20 but I have no SOA. I emailed them, DM'd them on Facebook and Twitter. But they take WAAAAAAY too long to respond. It's one message PER DAY. It's now the 19th and I still don't have my SOA.
Reply by Riza Hernandez on 27 June, 2020
I dont have SOA too.. How can I know my balance?
Reply by Chile ann Cacalda on 30 September, 2020
I dont have soa too. How do i know may outstanding bill?
Reply by Jean Camille S Pingkian on 31 January, 2021
I have never received any statements from Converge since the beginning of my subscription with them. I called them 5 times already about this. All of which I was promised that it will be taken care of within 24-48 hours but they never did anything. I could not get reimbursements from my work because they refused to send me statements. They literally are costing me money.
Reply by Russel Paracueles on 20 February, 2021
Same here.. no SOA since installation.. called them 4 times and said that my concern will be escalated but nothing happened..
Reply by zakuragi on 26 March, 2021
im seeking free legal advice...
kindly help.
salamat sa papansin at tutugon.
nagpakabit ako ng converge internet last september 2019. i waited for my first bill, walang dumating courier man or email ay wala. after 2 months nagpunta na ako sa office para magbayad, pero wala daw akong account sabi ng teller. nagamit ko ung services ng converge since december 2020. wala ni isang billing statement ang dumating sa kin in any form. recently, this march 2021, may natanggap akong email stating i need to settle ung 3 months kong utang. then, may tumawag today, giving me until march 31 to settle my balance. gusto ko man syang bayaran, ay hindi ko magawa, pangkain pa ay pahirapan kami. school uniforms kc ung business namin.
makakasuhan ba nila ako?
if so...
pwede ko ba idepensa na ang sabi sa kin nung teller nong nagbabayad ako ay wala daw ako account? at pwede din ba idepensa ung wala silang ibinibigay na billing statement, kc as a customer i think its my right to receive billing statements.
besides.... ngayon pa talagang pandemic nila nagawang maningil.
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COMPLAINT #2611 - Billing or Collection Issues
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