Vodacom offered me an over the phone upgrade in July 2020. The salesperson suggested I get a Huawei Y6P handset , not telling me it is not Google supported. On delivery, I realized this and immediately contacted Vodacom to return the phone.
They said that RAM will collect it and then I can choose a different handset. This has been 8 weeks ago. Nothing has happened. I have phoned Vodacom After Sales Contact Centre 17 times, tried to get a reference number,complained, tried to speak to a supervisor and even tried to cancel my contract. Nothing has happened.
Today, I phoned again and was told by the consultant, that apparently RAM phoned me and I advised them that I'm keeping the handset. This is a blatant lie! RAM did not phone me and Why after waiting for 8 weeks already, would I want to keep a faulty phone? Now they have to put in a new collection order, that will take 14 working days (more like 14 years).
Meanwhile I am paying for the new contract, but have no phone.
Worst service ever from Vodacom. I have been a client for 21 years, but am going to cancel my contract. According to the consultant, I can't cancel till the faulty device has been collected. Caught in a loop.
I am frustrated, shocked and appalled by Vodacom's After Sales Contact Centre.