Refund - Consumer Complaint for Jumia Ghana

An agent told me that refund/reversal is system made as payment is linked to the number attached to the account. Refund was however made a number other than mine only for me to be told that I provided a wrong number, a number I have been using for years..and even if its a typo since the number is captured in the system how can it be sent to another ..more over I added my full name so all these should have been checked before committing the reversal. in the long run I didn't get my refund. this is really uncalled for