job number 12976056-04595965 - Consumer Complaint for Vodacom - Head Office

My phone has been in for repair since 13th March. I tried to complain to head office/repairs call desk and the girl on the desk would not give me a satisfactory reply and refused, point blank, to connect me to a supervisor. I have been without this phone for over a month. It is the second time that it has been in for the same fault and is obviously not fit for purpose. I am paying for a phone that I cannot use and would like a replacement phone of equivalent aspects as the Nokia is not up to spec. I am not wasting time phoning the call desk as they have the attitude that they are the "be all and end all" of the complaints department. I await your response to resolve my problem. A.E.Abery.