POOR CUSTOMER SERVICE FOR CARDIOLOGY DEPARTMENT - Consumer Complaint for Medeor Hospital



SENDER
Akhilesh Ajayan
This is with regards to my appointment for my 4 months old baby with Dr dinesh cardiology today. I have taken appointment yesterday for Dr Dinesh after my appointment with Dr maya from the ground floor reception for today 7:15pm they told me it’s confirmed and even I received a call today afternoon also from 026900600 for confirming the appointment time again. But I haven’t received any message from hospital.
But When i came at 7:15pm today to visit doctor after getting the token and waiting almost 1 hr i got reply that theres no appointment in hospitals system and I can’t meet doctor. I took this appointment specifically due to an emergency referred by Dr maya regarding my babies one health issue on 29-05-2021. I requested again the reception to check if possible to meet doctor i travelled from murroor 31 came here with my wife and 4 months old baby for this. They simply saying theres no appointment and doctor won’t take any patients more.
I feel very disappointed by this attitude from the hospital staff they are not even bothered what is the circumstances the patient is in and wheres is the mistake happened. Just simply ignoring the running away from the responsibility.
I am no more interested to have a relationship with a hospital with such a rude and irresponsible attitude.
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COMPLAINT #15208 - Customer Service Issues
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