On 25 November I emailed through a relocation request I was issued with a service request number - SR201125-890563.
I was advised that this request had a SLA of 30 days. I called at least 4 times during the 30 days to ensure things were on track.
To this day I am being told that the request was assigned to a person that I am not allowed to contact directly. Surely by this time, Vodacom should have a scheduled date when the relocation will take place. After all, that's all I want to know, WHEN?
With Xmas and New Year holidays coming up, I bet my relocation will go well past the 30 day SLA...and nobody is bothering to phone me to confirm the installation date.
Every day I look at the Fibre-ready box on the driveway and wonder why is it so difficult for such a big company like Vodacom to come and do such a small installation? I am paying for a service that I'm not getting. Are you going to refund this?
We cannot accept that we must "just sit and wait". You don't just sit and wait for your monthly payment? We pay on time every month and now expect some action and service.
I am waiting in anticipation for a reply...