Refund on damaged vehicle - Consumer Complaint for BMW SOUTH AFRICA - HEAD OFFICE



SENDER
Alberto Matthews
I purchased a used car at BMW Kimberley on the 11 February 2020, received the car the 12th.
On the 13th returned the car to BMW due to suspension problems and other problems i encountered with the car.
They returned the car to me on the 17th, but there was no work done on the car and i still encountered the same problems.

On the 19th i returned the car to BMW again, i managed to meet the DP (Mr. Landman) but as I was speaking to him he immediately dismissed me and said he will not cancel the deal and furthermore continued by accusing me of "looking for faults".

According to the CPA i have the right to request a refund and wish to do so due to Mr Landman's reaction to my complaint and also that the car has so many problems as well as that i bought the car under falls pretenses. I was informed that this car had no accident damage just to find out it indeed had.

Comment
COMPLAINT #2635 - Refund / Exchange Issues
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