BMW SOUTH AFRICA - HEAD OFFICE Complaints

On 29 March 2021 I took my BMW to BMW Clearwater for its major service.

After my BMW major service I went on a holiday on my way it indicated coolant level low.

On 9 April BMW Clearwater said they must replace the water pump. I left my car at the dealership for a few days. I needed to book a flight ticket and rental car due to the fact that my BMW was at the dealership for a second time after the major service. I asked Michelle Delport ( After sales consultant) as to why this problem was not picked up at the major service. Her response was it is my responsibility as owner of my BMW to tell them what the problem is with my BMW when I book it in for a major service.

Third time on 19 April 2021 again on the road my BMW indicated coolant level low. I phoned Kobus Coetzee ( Customer Relationship Manager) He said “he hears what I am saying” a phrase that all the staff use when I speak to them about my problem.

He said I must bring in my BMW for a third time so that they can see what is the problem. Upon arrival Kobus advised to me was that I must rather buy a Landrover or Fortuner.

I am extremely unhappy with the service that I received from BMW Clearwater and until now I have not received a call from the dealer principal after numerous messages that I have left.

1. I have been inconvenienced without any offering of a rental car due to their lack of customer service and incompetence.

2. My life has been placed in danger travelling on a long road in South Africa as a woman alone with an unreliable car.

I want somebody in BMW to take responsibility and solve this problem.

Regards
Belinda Scholtz

I have since my teenage years always owned the BMW brand and was totally satisfied. I recently purchased a 2013 Bmw M6 Gran Coupe and have dreaded every moment buy purchasing this vehicle, my mileage is currently on 34000km and this vehicle is out of motorplan it’s been costing me money in repairs all the time I cannot understand such low mileage and all the repairs that has been carried out on this vehicle. I’m totally disappointed in this purchase it’s making me believe that I need to consider changing over to Merc sadly as this vehicle which I paid at the time over a million rand has not given me any pleasure in driving, something always seems to be going wrong when I drive this vehicle it’s once again standing at Continental Cars Port Elizabeth as this car at this low mileage lost power once again, I now have to fork out around 30k to get it sorted out. My request would be for BMW SA to take this vehicle back and strip it down to analyse this reoccurring issue with this vehicle. I’m not happy at all and do not want to broadcast to my friends not to buy a BMW.
Hope I can get some type of assistance from BMW SA.
Thanking You in advance
Hassan Khan
0828056500

Worst service experience by far BMW East Rand.

Car was due for a Brake Fluid Service, contacted BMW East Rand on the 06th of April 2021 was advised the car can be brought in on Saturday the 10th of April 2021 for the Brake Fluid, I received a message confirming the booking as well as a phone call. On Friday the 09th of April 2021 at 16:00 I received another sms stating that the car had been booked in at BMW Bedfordview for the service I then advised my husband to contact BMW East Rand and find out why is this the case? He contacted them and was advised it is a system generated message and was received in error. I then received a call at 16:30pm on the Friday the 09th of April 2021 I spoke to Buhle advising that the workshop is closed on the Saturday the 10th and the booking was made in error can the car be brought on the Monday the 12th of April I then advised the agent that all my plans would then needed to be shifted at the last minute I will call in the Monday and advise when I will be free to take in the car. My Husband then called on the Monday, he was advised that the workshop was open on the 10th being the Saturday and the call centre was experiencing a huge mix up with the bookings. My husband then asked if he could bring the car this Saturday and the agent advised he will get back to him, numerous calls was made throughout the day the agent was always busy and we was advised they will get back to us. The Monday passed with no feedback or call, we then called on the Tuesday the 13th and was told the agent is still busy, we however advised that we were still awaiting a call back since the Monday we were then transferred to the agent who then apologized for not returning the calls we were told the car needed to be brought in on Wednesday the 14th of April 2021, no sms or reminders were received confirming the booking. The morning of the 14th of April 2021 my brother took in the car and was advised the service will take +- 2hours he waited at the dealer. Upon receiving the car after it was "washed" it still had the water streaks on it we had to take it for a wash again as it was not even washed properly (photos attached), my USB that was plugged into the audio usb port had been stolen, who take's a usb? really pathetic and to go as low as to stealing the only R2.00 left in the ashtray? Come on, I did not expect such pathetic service from you guys really. I am left put off with the BRAND that I admired due to the after service! I will not buy another BMW ever again after this to even think I was considering trading my current 3 series. After the incident the service advisor was notified Jacky Labuschagne as well as my Husband notified the branch Manager an investigation will be made after the feedback. From the booking in of the car service till the end was a nightmare. Kindly take corrective measures on your end before more complaints arise.

Good day,

I had met an accident and my car was taken to Eastrand bmw for repairs.

I received a call from Ricky on Friday 26th of March indicating my car would be ready on Monday the 29th and was offered a delivery service or a pick up. I was impressed with the service offered and opted for BMW to pick me up. The arrangement was I would be picked up at my residence around 10am.

On Monday the 29th, I waited. At 10:15 I decided to call and find out how much longer it would be as I had scheduled my day in accordance to the pick up time.

I had left 2 voicemail messages and a message with Debbie for Ricky to call me back.

At 11:12 I call again and asked for Ricky. The call again went to voicemail. I called back and chatted to Debbie who then transferred me to Mark at the repair centre.

Mark indicated that he will check and get back to me. Mark honoured his promise and called me back indicating that my car was being polished. I unfortunately lost my temper and indicated that this was not what was promised and that I had to make calls to follow up on my car when arrangements was done to be picked up at 10am. I further indicated that I cannot wait longer and want my car to be delivered the following day at my residence as I need to move on with the rest of my day.

Five minutes later Ricky called me back and asked if he could get the car in the wash bay now and get some one to pick me up. I further indicated that I cannot and that I need my car to be delivered tomorrow. He then asked if there was a excess that needed to be paid to which I answered no I just need to pay for the 2 run flat tyres that I requested. He indicated that he is unable to release the car until payment is made. To which I indicated it’s not a problem and that the invoice must be e mailed to me and I will conduct and EFT there after will send through pop. He indicated that payment would need to reflect in order to release the car to which I agreed.

My complaint is around

1. A commitment was made and not honoured which subsequently has messed up my day.

2. I was not informed by bmw of the delay but instead had to call in myself to gain clarity of the delay.

3. Why does the client need to conduct the follow up? On Friday afternoon could the agent not see that the car was not yet polished. How could the agent make arrangements if the car was not 100% ready for a Monday morning pickup.

This has wasted my entire Monday morning and has placed additional strain on the rest of my day.

Is this how business is done at bmw eastrand? I am not happy and is rather dissatisfied with this morning poor service.

I took my car to BMW Menlyn for service on brake pads on the 22 of February and 2 weeks later my car had a brake system failure, that nearly cost me my life as I could not stop at the stop sign. My car was towed on the 5th of March and I never even received any communication from BMW Montana as it was towed there . I was busy calling left right and center even called my lawyer to intervene.

I'm still waiting for BMW menlyn manager to get back to me about my complained . And the consultants are so rude n are not willing to assist

BMW Montana refused to put me through to the person in charge at on the 6th of March

When they finally fix my car on the 8th of March I'm the one who had to keep calling them as I never received any communication on my vehicle

BMW brand is being tarnished n I do not knw how I should trust it now to service my car

BMW technician at Menlyn nearly cost me my life and they do not care as it is evident in the treatment they gave me after that

They even lied to my lawyer that they will keep communication with me which they never did . I shall take this to motor ombudsman

BMW Finance incorrectly ‘wrote off’ my vehicle on my licensing documents and is now not responding to emails sent to Customer Services. Seems my now drastically devalued vehicle is worth anyone from management returning a call or responding to the mandatory email procedure???

I booked my car for a service as it was due for service but they didn't service my car they jst change only one thing which is front brake pads..after taking my car from the dealership it started giving me the problem that there is no full performance i shoud jst drive with modarate speed and it will say did the problem checked by the service.so it seems lyk they should have change the plark so thet car it can have a power

I have submitted a refund claim 15 days ago with Mr Sashan at Joburg city auto, I have not received my money and I am in great need of my money but they seem to not care.

I brought the car 2 weeks ago and I bought the car again for the second time for the same issue, on Suturday when i brought the car I was told I need to collect it at 11 then 11 became Monday now Monday there is no date no one knows when the car will be ready, I feel they are racist and Im black they do not care. Refer Warren from new cars and Chantal

BMW Finance invoiced me for a shortfall of R433k after my vehicle was sold at an auction. This amount was incorrect and the shortfall was actually R61k. No amount of phone calls and e-mails to them have resolved the issue. They have told me it was the incorrect amount and that it was an IT problem. They were not even aware of the problem if I did not point it out to them. It has now been weeks and I have yet to receive the correct statement. Their customer service and complaints departments are non-existent and do not function at all. They are pathetic.

I bought audi A4 at bmw Centurion on 31 july 2020 and then the next day i found out that aircon is not working, then i took the car for service to Kimberley after few weeks . I ask them at Kimberley audi to check what is wrong with aircon, so they told me that the car was involved in accident that is why air conditioning is not working . The following day i called Bmw Centurion to let them know what is wrong with aircon, i ask them when should i bring the car to them for repair. They refuse to fix the car and i never had accident with that car.

Corli van der Westhuizen, a service consultant at Menlyn BMW, started attacking me when I brought my car in for a service. When informing her that I was told to return the car she involved another consultant questioning the truth of my statement in front of other clients in her crass loud manner. When enquiring about a battery for my key, she lost it and threatened that she will keep the car overnight if "she must order parts from overseas". She then barked at me that I have the option to choose another consultant. Her aggressive manner and unprofessional behaviour made me and 2 other clients wonder about such an appointment by BMW of a person destroying the brand as she opens her mouth. This woman clearly have anger issues that need to be addressed urgently! Shocking!!

I brought a second hand BMW 316 I in 2019...2013 model...kilos..119000....the previous owner brought it grand new...he experienced a lot of problems and the engine was replaced in 2017....3 years after the replacement I experience a quite hectic time...1st it was a front sensor...pay upfront at BMW Worcester...discover afterwards that they never replaced it...after confrontation they replace it and then they discover a huge oil leakage problem...and oil sensor...pay almost R6000.00.After few days send car back leakage still there...they fix it and send me a quote of R16000.00 for a crack in cilinderhead ...R16000.00.I then send the car to Paarl BMW for a second opinion and paid R8000.00.After a few day oil leakage still there.Yesterday message on that I must check the drivetrain and car losing power.Tow car in by tow company and another payment of R830.00...Received a quote this afternoon of R54000.00 for fuel system. AAWarranty motorplan inform me that they will send out an assessor to investigate the claim.
So far I am very disappointed in the quality service I received and the quality in parts.Also disappointed that after 3 years after the entire engine was replaced that there is so a lot of faults...this means that in less than 3 years 6 months the cost for repairs is almost R80000.00.This means that the engine is off a bad quality.Will send the quote.

I would like to know how you can assist me with this situation.This is really bad and I am a very unhappy costumer of BMW.I still paying on my car and the outstanding amount is almost 170000.00.

Regards
A.F.Carnow
Contact nr. 023 2301019
After 15h30 - 0810432526
EMail adress: aubrey***@dcs.gov.za

I purchased a used car at BMW Kimberley on the 11 February 2020, received the car the 12th.
On the 13th returned the car to BMW due to suspension problems and other problems i encountered with the car.
They returned the car to me on the 17th, but there was no work done on the car and i still encountered the same problems.

On the 19th i returned the car to BMW again, i managed to meet the DP (Mr. Landman) but as I was speaking to him he immediately dismissed me and said he will not cancel the deal and furthermore continued by accusing me of "looking for faults".

According to the CPA i have the right to request a refund and wish to do so due to Mr Landman's reaction to my complaint and also that the car has so many problems as well as that i bought the car under falls pretenses. I was informed that this car had no accident damage just to find out it indeed had.