Incorrect billing - Cannot forward the correct Statement due to an IT problem. - Consumer Complaint for BMW SOUTH AFRICA - HEAD OFFICE

BMW Finance invoiced me for a shortfall of R433k after my vehicle was sold at an auction. This amount was incorrect and the shortfall was actually R61k. No amount of phone calls and e-mails to them have resolved the issue. They have told me it was the incorrect amount and that it was an IT problem. They were not even aware of the problem if I did not point it out to them. It has now been weeks and I have yet to receive the correct statement. Their customer service and complaints departments are non-existent and do not function at all. They are pathetic.