The BMW brand destroyed - Consumer Complaint for BMW SOUTH AFRICA - HEAD OFFICE



SENDER
Matt Matthyser
Corli van der Westhuizen, a service consultant at Menlyn BMW, started attacking me when I brought my car in for a service. When informing her that I was told to return the car she involved another consultant questioning the truth of my statement in front of other clients in her crass loud manner. When enquiring about a battery for my key, she lost it and threatened that she will keep the car overnight if "she must order parts from overseas". She then barked at me that I have the option to choose another consultant. Her aggressive manner and unprofessional behaviour made me and 2 other clients wonder about such an appointment by BMW of a person destroying the brand as she opens her mouth. This woman clearly have anger issues that need to be addressed urgently! Shocking!!
Comment
COMPLAINT #8992 - Customer Service Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.