Bad customer service - Consumer Complaint for BMW SOUTH AFRICA - HEAD OFFICE

I brought the car 2 weeks ago and I bought the car again for the second time for the same issue, on Suturday when i brought the car I was told I need to collect it at 11 then 11 became Monday now Monday there is no date no one knows when the car will be ready, I feel they are racist and Im black they do not care. Refer Warren from new cars and Chantal