On 29 March 2021 I took my BMW to BMW Clearwater for its major service.
After my BMW major service I went on a holiday on my way it indicated coolant level low.
On 9 April BMW Clearwater said they must replace the water pump. I left my car at the dealership for a few days. I needed to book a flight ticket and rental car due to the fact that my BMW was at the dealership for a second time after the major service. I asked Michelle Delport ( After sales consultant) as to why this problem was not picked up at the major service. Her response was it is my responsibility as owner of my BMW to tell them what the problem is with my BMW when I book it in for a major service.
Third time on 19 April 2021 again on the road my BMW indicated coolant level low. I phoned Kobus Coetzee ( Customer Relationship Manager) He said “he hears what I am saying” a phrase that all the staff use when I speak to them about my problem.
He said I must bring in my BMW for a third time so that they can see what is the problem. Upon arrival Kobus advised to me was that I must rather buy a Landrover or Fortuner.
I am extremely unhappy with the service that I received from BMW Clearwater and until now I have not received a call from the dealer principal after numerous messages that I have left.
1. I have been inconvenienced without any offering of a rental car due to their lack of customer service and incompetence.
2. My life has been placed in danger travelling on a long road in South Africa as a woman alone with an unreliable car.
I want somebody in BMW to take responsibility and solve this problem.
Regards
Belinda Scholtz