Worst service experience by far BMW East Rand.
Car was due for a Brake Fluid Service, contacted BMW East Rand on the 06th of April 2021 was advised the car can be brought in on Saturday the 10th of April 2021 for the Brake Fluid, I received a message confirming the booking as well as a phone call. On Friday the 09th of April 2021 at 16:00 I received another sms stating that the car had been booked in at BMW Bedfordview for the service I then advised my husband to contact BMW East Rand and find out why is this the case? He contacted them and was advised it is a system generated message and was received in error. I then received a call at 16:30pm on the Friday the 09th of April 2021 I spoke to Buhle advising that the workshop is closed on the Saturday the 10th and the booking was made in error can the car be brought on the Monday the 12th of April I then advised the agent that all my plans would then needed to be shifted at the last minute I will call in the Monday and advise when I will be free to take in the car. My Husband then called on the Monday, he was advised that the workshop was open on the 10th being the Saturday and the call centre was experiencing a huge mix up with the bookings. My husband then asked if he could bring the car this Saturday and the agent advised he will get back to him, numerous calls was made throughout the day the agent was always busy and we was advised they will get back to us. The Monday passed with no feedback or call, we then called on the Tuesday the 13th and was told the agent is still busy, we however advised that we were still awaiting a call back since the Monday we were then transferred to the agent who then apologized for not returning the calls we were told the car needed to be brought in on Wednesday the 14th of April 2021, no sms or reminders were received confirming the booking. The morning of the 14th of April 2021 my brother took in the car and was advised the service will take +- 2hours he waited at the dealer. Upon receiving the car after it was "washed" it still had the water streaks on it we had to take it for a wash again as it was not even washed properly (photos attached), my USB that was plugged into the audio usb port had been stolen, who take's a usb? really pathetic and to go as low as to stealing the only R2.00 left in the ashtray? Come on, I did not expect such pathetic service from you guys really. I am left put off with the BRAND that I admired due to the after service! I will not buy another BMW ever again after this to even think I was considering trading my current 3 series. After the incident the service advisor was notified Jacky Labuschagne as well as my Husband notified the branch Manager an investigation will be made after the feedback. From the booking in of the car service till the end was a nightmare. Kindly take corrective measures on your end before more complaints arise.