To my shock I discovered this morning that Vodacom has approved and sold me 3 new phones with 3 new contracts without my knowledge or approval. This deal was done by Vodacom on my behalf on the 15th of December 2020.
I received a phone call from RAM couriers early this morning to confirm that I have my ID ready and that I am home to reive the 3 new phones. I made it clear to RAM that those are not my phones and not my address - 22 Erskine Street Scottburgh KZN and that they should not deliver these items to this address.
3 phones and 3 contracts - this was not just a mistake it was done deliberate.
I raced to the Vodacom store at Gateway Mall to cancel these 3 contracts only to be told this has to be online and not instore. I called Vodacom online from the store. The online service lady asked me to hold as she was going to call the courier company to stop the delivery. She never came back to me even after 20 minutes of holding on.
Back home I tried for 2 hours to get Vodacom online to answer my call. Eventually I spoke to agent. She was very help full and escalated the case to her managers level. She assured me that the transaction would be reversed toady and I would be notified.
It is Monday 17:30 and still not a word from Vodacom.
I have been with Vodacom from day one 29 years and this is what I get for my loyalty – Vodacom activating my account without my knowledge or approval, this is fraudulent in my books
Reset assured I will cancel every single contract with Vodacom as the come up for renewal because if Vodacom can do this, what is next ?????
In the meanwhile I am searching do escalate this matter further.