Contact refund / back pay of overpaid funds - Consumer Complaint for Vodacom - Head Office

Ref:1-34918028124887
This is now 4 weeks since I've send a email to vcontract department regarding my overpayment on my contract and need the extra funds to be refunded and still I've received no feedback and if I phone the customer service department they inform me that mr morena raeto will phone me back and I'm still waiting