Cancellation and Refund - Consumer Complaint for Converge ICT Solutions Inc.

I applied for internet and everything was fine until the installation, I was told by the sales representative that there will be no problem with the installation but the tech told me that it cannot be installed without poles , a lot of complications. I emailed, called, texted and chatted converge customer care but no one is helping me to cancel the order and refund me the upfront payment of 1500. You're not expecting us to wait for nothing. Please someone take care this. This is absolutely ridiculous for growing company without since of urgency. Even cancelling order is not available online. Tried to contact many person but nothing happen.