VODACOMS FAILUIRE TO CANCEL MY CONTRACT AFTER BEING GIVEN IN NOVEMBER/DECEMBER 2020 - Consumer Complaint for Vodacom - Head Office

I am a vodacom customer who has been trying to cancel my contract from December last year 2020 I have spoken to many different operators I even e-mailed vodacom and received confirmation that my complaint/cancellation will be sorted in January 2021 and I will be re imbursed for one month to my suprise I was debited again for my cancelled contract. This is frustrating to go through the same process for months and your agents all promise to sort it out and escalate the matter but still no results as I am still paying for a CONTRACT I already cancelled through no fault of mine. I REQUEST to be re-imbursed and this contract to be cancelled. I CAN FORWARD THE E-MAIL SENT AND CONFIRMATION THAT IT WAS RECEIVED PLEASE FORWARD E-MAIL ADDRESS

MY DETAILS AS FOLLOWS

Mrs A Govender
Id:7708190239088
Cell to be cancelled
0827837856
16 Tatford Road

Please resolve this issue

Thank you