Good day,
My name is Alicia and I am very unhappy with the service I have received at Click Watergate branch on the 17/08/2020. Just to let you know I am working from home due to my vulnerability and I have decided to pop in to your store during my last tea break to buy my sons formula, asthma pumps, energy supplement and a few snacks for the night.
As approached your store at the door I was told to stand outside I am not allowed to come in. I ask the security ( Cythia Ludid) can she explain the reason and she and another clicks staff member ( Zandile Dlanga) laughed, I ask whats the reason for them laughing the reply was " haibo you cant come like this to the store ". I ask her again tell me the reason. The security lady response was you wearing night clothes to the store this is CORONA. I told her, her reason is invalid and I would like her name and to speak to the manager. In the interim I ask another store assistant Sisanda, if she could check if your store has go black hair dye without a doubt she helped and told me to come in the store she asked me whats wrong I told her the security do not want me to come in. I asked another store assistant a Muslim lady if she could please call the manager I need to speak to him. The manager came and told me his a trainee manager as the store manager was busy in a meeting but his willing to help. My first question to him was is there anything wrong with the way I am dressed he said no. I then told him what I am wearing and then he explain to me, due to the pandemic many things was put in place. I apologised but at the same time I told him there was no notice on the door to say that certain clothing wear is not allowed. I told the trainee manager (Lucky) that I am not happy with the service I have received. I felt discriminated and humiliated as this whole incident happened infront of customers as they entered the store. I told the manager this is deformation of character and not a nice feeling. I have never had this experience at the store. Sisanda has been and still is giving me excellent customer service. We have build a customer relationship whenever I popped in the store she will always tell me of specials and how to save money.
I do not wish them to loose their job, but to avoid this type of behavior in future as this can destroy your brand.
Your responds will be appreciated and I am waiting in anticipation.
Regards.