During lockdown in July I ordered a new phone (iPhone SE) through Vodacom direct. In my original email I expressed the need to retain my old “pay as you go” number with the new contract. It was all approved within a few hours and the handset couriered to me. When it arrived a few days later I noticed there was a new Sim-card in the box. I had already removed the phone and switched it on, ready to download my info from the old phone. I immediately called the “after sales” call number and was told that I have to return the phone, cancel the contract and start all over again if I want to keep my original number. I expressed my dismay, as this has got to be the dumbest way ever of handling this situation but I know better than to argue with Vodacom, so I made the necessary arrangements for it to be collected and returned. I had to follow up twice as the courier failed to collect the phone for the next 7 days! That was on the 8 August 2020.
I am still paying for this phone every month, have just received my new statement and I HAVE NO PHONE. I cannot begin to imagine how many days , perhaps even weeks, that I have spent on the phone to your USELESS after sales call centre. More than 3 months later NOTHING has happened. This is fraud, I am being made to pay for something I purchased in good faith, without doing anything wrong (I asked to keep my number from the very first enquiry) but don’t have and cannot use.