NO INTERNET CONNECTION SINCE MAY 19, 2020 (10days) - Consumer Complaint for Converge ICT Solutions Inc.

This is Alma Cajandoc/Account # 1050602035801/LOS Red problem, would like to complain about my internet connection which we cannot use since May 19, 2020. I already reported this to my agent Bing Globasa but she always says that she has no contact to anyone in Converge and that her report regarding my internet has no update since May 19, 2020. I already reported this thru the link sent to me by my agent on May 20, 2020. On May 21, I send an email and I was given a ticket# CTS-001878581. On May 22 & 23,I made a ff-up e-mail by following the instructions on how to ff-up an email, I wrote the ticket # and account number on the subject for ff-up but they've given me another ticket# CTS-001897059 still no call or any update from Converge after all the report I've done. On May 26, 2020, I send again an email and as usual, I was given another ticket# CTS-001911742. But still, no action on their part.My agent was not answering my message to her on messenger, maybe she doesn't want to accommodate me since I was upset when I send her messages. I also tried to call your Manila Hotline but wasn't able to connect. Line was always been busy. The four cp number found on google can't be reach or out of coverage. What will I do to check my line? it's been 10 days now since we have no connection. PLEASE CHECK MY LINE ASAP!!!!
I will also deduct the payment from the day that out internet connection have lost. It's unfair if I am going to pay that!