Payment not credited - Consumer Complaint for Converge ICT Solutions Inc.

My wife Lougen P. Lampera, pay our converge-wifi bill for the month of november 20, 2020,with account no.0020230986066, thru gcash with ref.no.568635354, dated november 3,2020 at 06:47:04 pm, in the amount of 1,625.00, but not credited and still included in our bill for the month of december 20, 2020, my question is, why are you not updated with your system, thank you