Rude employees,Not paying attention,Aggressive - Consumer Complaint for Metrobank - Head Office

I have widthrawn money from the bank and the teller cannot answer another transaction that i am asking.She forwarded me to Ms Giesel(that didnt know how to greet people nor talk nicely)since they are in a hurry to go home.They did not helped me to transfer my money to other bank and reasoning that it is cut off already.She offered me to widthraw it and go the same bank i need to transfer the money for.She is crazy and not helpful.Why would i walk with big amount of money?Mobile banking is not working due to under investigation happening for almost 4 months.She didn’t even listen that i am waiting from the feedback whether i can get my mobile banking id or just completely nothing.She even tell me that i can go and use mobile banking..My goodness these people at the branch really not helping,and since the Manager s just beside and i know she can hear us talking,doesnt even move to help..are they really well trained?Now i have to pay fro the penalty for the late payment..2nd tme i came back,i can’t remember the swift code,and the teller the guy in RTG,ask me if i have a wifi and i said no i dont.So i will just cimeback.How can they not try to help since they have wifi already there?simple things but they are not helpful.They are very poor n customer service.So bad!