Metrobank - Head Office Complaints

Gusto ko mag file ng complaint sa Teller 2 ng Metrobank Sindalan san fernando pampanga branch .Nag withdraw ako ng 685,500 pesos kaninang 9:00am May 17 2021 Monday.
around 8"45am nasa branch na ko dahil ineexpect ko na madaming tao and interbranch withdrawal ang transaksyon ko.
at exactly 9:10am nasaknya na ang transaksyon ko.inabot ako ng 1hr and 40mins sa isang interbranch withdrawal amounting to 685,500. i understand naman na kaylngan pa iemail at iconfirm sa Ndomingo branch which is my brach of account but it took her 1hr and 40mins.okay lang sana kung inuupdate nya ko sa status ng withdrawal ko.pero Kung hindi mo pa sya lapitan at tanungin hndi ka nya iuupdate sa status.wala syang concern sa mga clients. Wala sa loob nya ang trabaho nya.napaka sungit!Ganyan ba ang tamang pag trato sa client? Nakakapagwiathdraw naman ako sa other branch pero this teller, sya lang ang may ugali na ganyan.sobrang bad attitude.Pinagkatiwala ko sa metrobank ang pera ko.Good depositor ako! tapos ganitong service makukuha ko??? porket ba interbranch kaylngan tarayan na ung client?Sobrang unprofessional nya! napakasungit! worst teller of metrobank na naencounter ko. ngayon lang ako nag email ng ganito sa metrobank para mag complaint dahil sobrang nainis tlga ko! kasama naman cguro sa job description ng teller ang customer service pero bakit parang hindi naturuan ng good customer service si teller 2?
Nung tinatanong ko sya sa update ng withdrawal ko sya pa ang galit! mas galit pa sya saakin .kulang nalang palayasin ako at itaboy ako!
sana wag ipagsawalang bahala.mawawalan kayo ng client because of her bad attitude!
worst teller of metrobank na naencounter ko!
nag work din ako sa bank at dumaan din ako sa pagiging teller before kaya alam ko ang trabaho nya!
and besides, sa ibang branch na napupuntahan ko, welcome na welcome ako.unlike this branch na sobrang worst! sobrang unprofessional!

my main concern is to sign the letter from SSS to METROBANK ORANBO SHOW to process the said letter, that oranbo branch manager will do that, Oranbo branch can't decided to signed the letter they said that their will be a process, while the account is in that branch. PLEASE...do their job and solve a problem until now they don't inform what happen.i know this is already reported to the head office.

This is ragarding the monthly pension of ROSA E. SOLAYAO with SSS NO. 33-1228185-7 under savings acct.2573257262147.THAT this is died OCTOBER 20,2020

ONLY IS TO SIGN THE LETTER FROM SSS.
Date of pension return
Covered month/years
Credit memo/check no.
Amount return
Receive by
official designation/over printed name
telephone no.
this are the info neede by SSS.

I want to file a formal complaint..

Metrobank Main Branch Batangas City and bangko niya

99yrs old na yung lola ko, sa Metrobank pumapasok ang pension niya na galing sa US VETERANS pero sobrang hinohold niyo ang releasing ng funds niya. Ponapahirapan niyo ang lola ko na makuha ang pondo na para sa kanya. Imbis na priority niyo siya kasi sobrang tanda na niya ay hindi.. siya pa ang sobra niyo pinapahirapan. Mag 100yrs na siya ngayong May 2021 pero ngayon pa siya wala maibili gamot dahil ayaw niyo ibigay pera niya.

Buwan buwan niyo na lang siya pinapahirapan. Hindi na nga siya makasulat pero buhay siya at kaya mag thumbmark pero ayaw niyo bigyan konsiderasyon.

You have INCOMPETENT employees in the Bacolod East Branch. This happened 4/13/21 Tuesday, I was trying to have my card deactivated and get a new one so I came early around 8:40 AM to line up w/ the others but for some reason it takes 2 hours for one(1) customer to be assisted. Imagine only one(1) customer was assisted for that long? I waited from 9:00 AM until 12:00 PM so that is exactly 4 hours of waiting but only 2 customers was assisted and ended up going home instead of wasting my time waiting. If you do the math your employees can only accommodate 4 customers in a day who wants to deactivate their card and get a new one. You may have to look and check your employees on this branch.

They are not helping and not willing to listen to any of my explanation.They don’t give any optional that s possible to do if in case there’s problem.They dont know how to greet people with manner.They treat customer without respect.They are not happy with what they’re doing at work.Small or big amounts of money should be treated nicely.

I have widthrawn money from the bank and the teller cannot answer another transaction that i am asking.She forwarded me to Ms Giesel(that didnt know how to greet people nor talk nicely)since they are in a hurry to go home.They did not helped me to transfer my money to other bank and reasoning that it is cut off already.She offered me to widthraw it and go the same bank i need to transfer the money for.She is crazy and not helpful.Why would i walk with big amount of money?Mobile banking is not working due to under investigation happening for almost 4 months.She didn’t even listen that i am waiting from the feedback whether i can get my mobile banking id or just completely nothing.She even tell me that i can go and use mobile banking..My goodness these people at the branch really not helping,and since the Manager s just beside and i know she can hear us talking,doesnt even move to help..are they really well trained?Now i have to pay fro the penalty for the late payment..2nd tme i came back,i can’t remember the swift code,and the teller the guy in RTG,ask me if i have a wifi and i said no i dont.So i will just cimeback.How can they not try to help since they have wifi already there?simple things but they are not helpful.They are very poor n customer service.So bad!

I wish to close my Savings Account which was opened in Bacolod North Drive branch.

This has been months and no one seems willing to help me. And now the account is incurring below balance charges. I am a stay-home mom and every cent counts especially in this time of pandemic.

I have a toddler and no plans of going to Bacolod any time soon.

Hi,

Is this allowed that you have a rude customer service agent? This is my first time to encounter this kind of agent namely CHRISTY MARIANO.

You know that we have crisis so regarding on your clients payments all banks have consideration right?

But please inspect all your agent behavior regarding on this matter. If you have time can you please check the recorded call for this. I can’t imagine that this agent is very rude!

Thank you!

Please see attached email exchange between my self and customer care service representative which is self explanatory,

This is to complain for the irresponsibility of one of your phonebankers named Riezel Camilo. I requested for an overpayment refund. The refund was amounting to P 6,000+. And so yet another billing was received by me that was due last Dec. 10, my request still left unprocessed. The remaining balance left for overpayment refund wast just P 4,800+, and I became fine for that. Today, I called to follow up again because more than a month has passed, my requests is still unprocessed, even my request for the late payment charge reversal. Mr. Eros Collano said that Ms. Riezel didn’t put any reasons with my specific request so it was ended being declined. From my November 11 request of overpayment refund, Riezel said that the proceeds will be credited to my savings account within 3-5 banking days. I waited for that for more than a month, yet when I called back to you, Mr. Eros said I only have P 1,000 left with my overpayment. I am needing the cash urgently, and due to Riezel Camilo being irresponsible, I am the one who’s suffering waiting for my money. My point there, all my payables are really budgeted based on the crediting of my salary. This has seriously ruined my budgeting.

This is Krissa Romila F. Calma, I got approved for Metrobank Femme Visa and my card was released to their Courier last July 3rd expecting for the card delivery within 10 banking days. July 17 I got a text message that delivery was failed "house closed" but there were no text or call from their courier. So I called their customer service for re-delivery stating that they will report it and expect the card for another 10 banking days. 10 banking days passed still no CARD. I got a text msg july 29 that card will be delivered STILL NO CARD!!! I called today and guess what another 10 banking days. Customer service reps are like robots!!!! Wtf no empathy no sympathy no nothing!!! They are like answering machine.

I also received a call offering some products for being card holder but I haven't receive the card yet!

Can you do something better than this??? WORST CUSTOMER SERVICE! WORST Experience evererr!!!

My card was approved last January and I keep on calling a million times no one can help me. I asked for a supervisor and the agents won't allow me to talk to their supervisor.
There is one boy rep. I called 7/22/202 time is 8:56 AM and he hanged did not talk to me after I asked for his supervisory. Very incompetent low type of customer service. This is more than 6 months of waiting and I cannot wait any longer for this issue to be resolved. I will not promote this bank to my friends and family.

THIS METROBANK LOCATION IS NOT GOOD HERE. DJ A SUPERVISOR HAS BEEN UNCOOPERATIVE IN RETURNING FUNDS THAT BANK HELD HE STATED DUE TO A GLITCH AROUND JUNE 22ND PROMISED TO RETURN IN 2 DAYS. NEVER DID NOR RETURNED MY MESSAGES. INFACT HID FROM ME. THESE ARE DISHONEST NOT FRIENDLY IN FACT VERY RUDE. BASTOS!

Hello good day po, may metrobank mobile app po ako at nong mag sing up po ako at naglog in Zero balance po ang Account ko.. Paki explain po kung bakit... Salamat po.. Stay safe po sa Covid 19...

I was there Feb. 4 in the afternoon. And it's very very disappointing that very slow service at the counter. Take note! Even there are many staffs but the number on the screen was not moving i think it take 5-10mins before they call to the next customer. So i gave this a rate of poor service. It took me almost 1 and 30 mins like that just to pay our Credit card. So it makes me very very disappointed.