Complaint for Riezel Camilo - Consumer Complaint for Metrobank - Head Office

This is to complain for the irresponsibility of one of your phonebankers named Riezel Camilo. I requested for an overpayment refund. The refund was amounting to P 6,000+. And so yet another billing was received by me that was due last Dec. 10, my request still left unprocessed. The remaining balance left for overpayment refund wast just P 4,800+, and I became fine for that. Today, I called to follow up again because more than a month has passed, my requests is still unprocessed, even my request for the late payment charge reversal. Mr. Eros Collano said that Ms. Riezel didn’t put any reasons with my specific request so it was ended being declined. From my November 11 request of overpayment refund, Riezel said that the proceeds will be credited to my savings account within 3-5 banking days. I waited for that for more than a month, yet when I called back to you, Mr. Eros said I only have P 1,000 left with my overpayment. I am needing the cash urgently, and due to Riezel Camilo being irresponsible, I am the one who’s suffering waiting for my money. My point there, all my payables are really budgeted based on the crediting of my salary. This has seriously ruined my budgeting.