You have INCOMPETENT employees in the Bacolod East Branch. This happened 4/13/21 Tuesday, I was trying to have my card deactivated and get a new one so I came early around 8:40 AM to line up w/ the others but for some reason it takes 2 hours for one(1) customer to be assisted. Imagine only one(1) customer was assisted for that long? I waited from 9:00 AM until 12:00 PM so that is exactly 4 hours of waiting but only 2 customers was assisted and ended up going home instead of wasting my time waiting. If you do the math your employees can only accommodate 4 customers in a day who wants to deactivate their card and get a new one. You may have to look and check your employees on this branch.