Defect in product within 5 days of purchase - Consumer Complaint for Bradlows - Head Office

I bought a couch on the 31/07/2020 and on 5/08/2020 I sent a mail informing bradlows that the product had defects. Till today the product has not been replaced instead they have taken the product on for repairs. How do you repair something that is not even 7 days old? I've been calling them and no one seems to have an idea as to what's happening with regards to my query and in the all this time I'm expected to pay for a product that I do not have. Please assist in the matter as this has gone on for far to long and I am sure my rights as a consumer I being violated.