Should you want unprofessional and incompetent service, the CTM Store (Springfield, Durban), is certainly the store you need to attempt to shop at:
1. You will be charged for items you want to purchase, however, 40 minutes on, as you await the dispatch department to get your stock, you will be told, they do NOT have stock of the items!!!
2. Take your query to the store manager, and Oh My God, he’s on such a different level!! Chooses to yell from behind the counter, in the full presence of staff and customers, comes across as a person who has ZERO understanding and training in proper Customer Service, speaks in a rude manner, and blurts out nonsense, which I tried hard to understand, but I find it rather difficult to try and decipher “NONSENSE” as I am not trained to do such!
Friendly Advice to CTM:
A. Please, please place suitable “non-rude” persons in the best suited position for them;
B. Please provide sufficient training and continuous refresher training for your staff, definitely, in customer service;
C. Consider a mystery shopper exercise, you will root out in-competencies in your stores, and customers could have better experiences shopping at CTM.
This pathetic service was received on 17 October 2020.