CTM Head Office Complaints

I bought items from the Watergate store on 12 Feb 2021 as we had our bathroom remodeled. Last month i noticed a crack in the toilet seat cover. I went back to the store and was told to order a new one at the cost of almost R500. My husband spoke to the manager Mr Botha and was told that it cannot be replaced as there is a warranty on the toilet seat and not on the toilet seat lid. How can it be possible that a toilet seat lid lasts only 3 months unless it was defective.

One of the tile box had all four tile craked out of 27 boxes it was discovered on the 23 May 2021 when the tiling began, it was never brought to my attention that when we offload the tile from the transport we must inspect them. I took the 1 box to the dispatch in Birchacres CTM for exchange 1 guy said he will assist us and the other disputed our complaints and I had to buy extra boxes. I was not happy about the way I was treated, other customers with similar issues were assisted without question asked just because they know each other.document number2118182056 sales order number 214683892 and the tile description 139 -pluto polished porcelain floor tile 600x600mm A grade.

Fully paid for tiles and waited for about a month or 2 for them. I was quoted R750 for delivery and now I am told they consider weight and I must now pay double for delivery. They knew the tile weight the first time and this was not disclosed to me. This is not fair. This is Vrybuyrg CTM.

waiting now for 48 hours plus to receive correct items which have already been paid in full?????
promises not kept from menlyn ctm, lost 2 days labour cost as well as client because of the unprofessional & unreliable service from ctm menlyn.
nobody returning calls not even manager???
this is how you treat your clients after spending R40k in store...??
will not do business with you or your group of companies again

At CTM Worcester Johan as manager is never in worcester he is always in Paarl or doing deliveries for his own benefits and not doing his Job as manager

I went to a sales person in Swakopmund and he lied to me about a certain tile wood look tile in the kitchen that they didnt have in stock and apparently no where in Namibia..I send a family member to CTM Windhoek and he bought the tiles and the squares that i needed and which the sales person said they didnt have in stock..So why did he lie to me to buy something else and he didnt even make an effort and this is not the first time.Previous occasions i ask him to put it aside for me then he made excuses and it was a cash transaction..So i bought it cash at Ctm Windhoek and a big thank you to the Windhoek branch..So the sales person didnt want me to have that tiles and i wonder why because he wanted to me to take something else even told me my kitchen would look to woody and why would he care because its what i wanted and he should just let me bought the tiles..So Swakopmund lost the sales and i would never go back ever because they didnt meet my needs and it wasnt the first time..

Today is a good day.
Since he choose to avail himself because one of our respective directors is here. We took an action of submitting a Transport and Delivery proposal to Joseph hope he submit it to the Director. And perhaps equality and consensus can be reached.

Since CTM Massmart Store in Groblersdal doesn't have Transport, community members have to approach each and every customer entering the store for advertising or offering transport deliveries because the CTM staff mainly sales personnel (Guys) are having Bakkies & Trucks that they use for transport and personal benefit. Community members must take a risk of COVID because CTM Groblersdal doesn't have Code of Conduct or policies for employees or staff. They don't have policies regulating conflict of interest? Or perhaps the directors don't care about the community members and customers.

The store doesn't have a Supervisor, Manager's working station is out the Store, there's is no supervision of the sales personnel, Management turning a blind eye on the store cameras & allowing sales personnel to use their own Bakkies & Trucks for Deliveries. Community members denied an opportunity to make deliveries. Customers daily robbed on the counter in order to collect unreasonable Transport costs. Perhaps an audit on the transport cost should be engaged.

Our forefathers have been using their Bakkies & Trucks for Deliveries to provide for our families since yore years. Which was a good practice since was a way of giving back to the community members & socioeconomic development around the community as CTM is a private Massmart Store. Now your sales personnel use their own Bakkies & even buy Trucks to make deliveries, this is a conflict of interest! Since they steal from customers by making them buy expensive tile cement and later include less costly cement, then move the money to transport (fraud & corruption). Lastly we as the community youth will like to engage to the respective directors of this store and make a forum for delivering & so to provide for our families, since CTM staff members started fraud our community members as their customers. They nolonger want us to make deliveries, telling customers that will steal & break their products in order to benefit themselves. We have been calling head office about this matter nothing has changed, can this complaint be passed to the relevant directors and if possible contact me at 0794278260

It has now been MONTHS of going to your branches in Alberton & Vereeniging, phone every week BUT they still have not received the PROGRIP CHOCOLATE GROUT. Phoned your HEAD OFFICE many times. Promises, but no one even phones back. HOW DO I COMPLETE A PROJECT OR AT LEAST SET A TIMELINE FOR COMPLETION??? Dana 0832991958
(Hello Peter???)

About a Order of a Tivoli Tall Basin mixer from old stock. Had one with the correct code and details, was looking for the exact same one to use together on twin basin. On the same day I paid the tap and courier fees in full. They promised the tap would arrive in two day's. After two weeks, still nothing. The wrong tap was then send from George. After several trips to the branch, Jaco Niemand took over my problem and started searching for the tap. He found one at the Kimberley branch, even contacted a family member of him to check if the product is the exact one. He arranged delivery with Postnet, keeping me up to date on the travelling details of the tap. With in two days he offered to deliver the tap to the building premises. If you have more staff like Jaco Niemand at Richmond Park, CTM would be an outstanding business. He really did a great job in finding me the impossible, the other staff could not get it right.
I'm nominating Jaco Niemand for sales person of the year.

At 3rd CTM today in Lonehill to get my bathroom finished. Salesperson and manager took an hour to get my 8 hardware items together. They speak to each other in their local language which left me feeling totally out of the conversation about my goods. Have to come back tomorrow for the last item.

I returned goods(Baobab skirting) amounting R1999 last week Thursday. I was told that the amount was too much to be refunded in cash and was asked to provide the bank account number which I did but still now I haven't received the Money. Every time I get enquire I am told that someone will call me but no one calls me back. This is poor customer service All this happened at Westgate branch. I urgently need that money. Please treat your customers with great consideration
Thank you

1. The free standing toilet flushing system stopped working
2.The basin cupboard edging has come off and water is causing the wood to bubble and chip off.
3. The double sink both plugs broke in the same week.
My husband and I went to CTM to see you if we could be helped.We were told that CTM does not make these products but only sells it. That confused the he'll out of us. No one at the store can assist us at SOUTHGATE CTM. I am utterly disgusted with the inferior quality of the items purchased. We spent a great deal of money as we renovated our home.I HAVE NO INTENTION PF EVER PURCHASING ANYTHING FROM CTM AND I WILL NEVER HAVE ANYTHING POSITIVE TO SHARE WITH FAMILY FRIENDS COLLEAGUES ABOUT Com's products. I can only load one picture but I have three!!!

I recently bought about 85m2 of tiles from CTM Worcester. My tiler installed about 25m2 and when I went to check on him I had an issue with the skewness of the spaces between the tiles, the corners didn't line up. He then informed me that the fault is with the tiles themselves. The tiles should measure 420x420 but when I measure it only ONE of the four sides of the tile is actually 420mm. The other three sides differ between 417mm to 423mm on one tile. How are you supposed to lay tiles square if the tile isn't even square? That's not the only problem with the tiles, on one of the sides the side is convex in space when it should be a straight edge which makes it more difficult to line up corners. This is really unacceptable. You are selling reject tiles as a-grade tiles. Unethical! What am I supposed to do now with the already installed tiles and adhesive and grout wasted on substandard products!

I phoned salesperson Maria Mahole yesterday at 10h00, asked forquotation for vinyl flooring. I went to pay an amount of R37063.00 for 100sqrmeters vinyl at ATM in Klerksdorp with reference Njabulo.

Only to be told 13boxes available. The other stock is in Brits. I was told money dont appear and went on to pay another R13000 so tat I can get 13boxes yesterday.

I was promised tat someine will fetch balance of vinyln from Brits. Today am told I must arrange and the manager says, she should have arranged transport and charge me. Please assist I have people working in my house awaiting these things

bough items for about 60000 rands including tivolli mixers. apparently this a faulty batch. was replaced promptly. however i incurred costs of 2000 rands even the plumbers did not suspect that mixers were faulty

Hi

i came to CTM Pinetown last week looking for a shower door. the sales person showed me a shower door that i liked and told me that it can fit any shower door and she never asked for measurements. when the plumber fit it in, it was the small size and he wrapped it nicely in its box. when i tried to return it, i was told that they cannot take it because it has already been opened and they said there is a sticker that is is in the box that states that once opened , you cannot return it. but my shower did not have that sticker on the packaging. what really upset me was the treatment i received from the Assistant Manager, David, he was very rude and didn't want to listen to me, all he did was to explain the T&C's that were not explained to me when i bought the shower. i was in tears! i always buy at CTM and i never received such treatment from the Management, this David should not work for CTM.

the shower is wrapped nicely, its only the plastic that is missing. all i want is David to apologize to me and CTM to resolve this issue, i want my money back! and i have lost R2900.00

Baie dankie vir die vorige conplain maarsoek nog krediet vur die cement en crout. Dit is nie my probleem omdat die teels foute op het nie. As dit in die eerste plek reg was het ek nie nodig om due teelz uit te haal en nuwe teekz in te sit nie. So ek wag vir n antwoord op die cement en teels
Dankie
Hester Nel