Hi
i came to CTM Pinetown last week looking for a shower door. the sales person showed me a shower door that i liked and told me that it can fit any shower door and she never asked for measurements. when the plumber fit it in, it was the small size and he wrapped it nicely in its box. when i tried to return it, i was told that they cannot take it because it has already been opened and they said there is a sticker that is is in the box that states that once opened , you cannot return it. but my shower did not have that sticker on the packaging. what really upset me was the treatment i received from the Assistant Manager, David, he was very rude and didn't want to listen to me, all he did was to explain the T&C's that were not explained to me when i bought the shower. i was in tears! i always buy at CTM and i never received such treatment from the Management, this David should not work for CTM.
the shower is wrapped nicely, its only the plastic that is missing. all i want is David to apologize to me and CTM to resolve this issue, i want my money back! and i have lost R2900.00